Parts Counterperson - Global Imports MINI

Sonic-Automotive; Chamblee (GA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Job summary

Global Imports MINI, a Sonic Automotive family dealership in Georgia, is seeking a Parts Counterperson. The role involves assisting walk-in and phone customers, pulling stock or placing emergency orders, and coordinating daily shipments. Compensation ranges from $50,000 to $60,000 yearly with standard automotive industry benefits.

We value customer service, teamwork, and professionalism, offering opportunities for growth within Sonic Automotive’s extensive dealer network.

Qualifications

• High school diploma or equivalent.
• One year of experience in an automotive parts dept.
• One year of sales experience.
• Ability to read and comprehend instructions.
• All applicants must be authorized to work in the USA.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to full product line.
• Pull purchases from stock or determine availability; submit emergency orders if requested.
• Answer phone calls with price quotes and other information; assist outside sales reps with orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify will call and back order files; stock items as needed; solicit assigned accounts by phone.
• Be friendly, professional and efficient with customers in person and on the phone.

Education

High school diploma or equivalent

Job description

Parts Counterperson - Global Imports MINI

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 147 - Global Imports BMW
• Compensation: USD 50,000 - USD 60,000 - yearly

At Global Imports MINIa Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs in process.
• Open a repair order envelope for all new repair orders.
• Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Notify the Shop Foreman and the customer that ordered parts have been received.
• Answer parts phones when front counter is overloaded.
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
• File the requisition copy in the repair order envelope.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Provide the same high level of service to the other dealership departments as is given to other customers.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge back sales are signed by the customers.
• When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.
• Present the customer with the white copy of the invoice after removing the “tear strip.” When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking.
• When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership’s guidelines.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
• Clean computer terminals and printers daily.
• Must be legally and technically able to operate company and customer vehicles.
• Must be insurable by company insurance carrier.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• One year of experience in an automotive parts dept.
• One year of sales experience.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Will be required to wear a dealership uniform at all times.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Expected Income:

• Compensation Range: $40,000- $50,000 annually (Draw plus commission)

Schedule:

• FULL TIME
• 5days a week / 2days off
• Weekend availability required
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company