Parts Counterperson

Hansel Volkswagen; Santa Rosa (CA); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Vision Plan

Flexible Spending Plans

Vehicle discounts on vehicles, service

Job summary

Hansel Parts Center in Santa Rosa, CA is seeking an experienced Dealership Parts Front Counter Professional to join our customer-focused team. The role supports multiple brands and requires accurate parts knowledge and strong service skills.

We offer a transparent pay plan with base plus commission, onsite work, and opportunities to advance within a well-run parts department. Prior BMW, VW, Subaru, or Mazda experience is a plus.

Qualifications

• At least 2 years of experience at a Dealership Parts Counter.
• Experience working in a customer-facing front parts counter.
• BMW, VW, Subaru, Mazda experience is a plus.
• Knowledge of CDK data management system.
• Must be able to lift up to 50 lbs.
• Knowledge of cars and trucks is helpful.

Responsibilities

• Assist retail, wholesale, and internal service customers with parts inquiries and purchases.
• Process parts orders, returns, exchanges, warranties, and core returns.
• Pull and distribute parts for technicians and service personnel.
• Follow all dealership safety and operational procedures
• High level of customer service
• Look up parts using electronic parts catalog
• Maintain a clean and neat showroom
• Discuss parts and other products with enthusiasm
• Inventory maintenance
• Understand all aspects of parts department
• Rotate between front and back counters as needed
• Assist with other dealership needs as needed.

Skills

Customer service

Multitasking

Parts knowledge

CDK data

Physical ability

Tools

CDK

Job description

$40,000.00 - $75,000.00 Base+Commission/year

Position Type

Full Time

Category

Parts

Description

Hansel Parts Center is looking for an experienced Dealership Parts Front Counter Professional to join our high performing, customer focused team. This role is ideal for a parts expert who knows dealership operations inside and out, takes pride in accuracy and efficiency, and thrives on delivering top tier service to technicians and customers alike.

This position supports multiple Hansel dealership brands, including BMW, Volkswagen, Subaru, and Mazda. The successful candidate must be willing and able to learn the parts system, inventory, and product lines across all supported brands. Previous experience with one or more of these manufactures is preferred.

Employment Type: Full Time

Work Location : Onsite at Hansel Parts Center in Santa Rosa, CA

Pay Scale

The Parts Counterperson compensation is expected to range from $40,000 to $75,000.00 annually, depending on job performance/qualifications.

Whyyou’lllove this role

• Real earning potential: transparent pay plan tied to performance
• Team culture: supportive,high standardsenvironment that celebrates wins
• Work in awell-run parts department with organized inventory, established processes, and modern electronic parts catalog systems

Responsibilities and Duties

• Assist retail, wholesale, and internal service customers with parts inquires and purchases.
• Process parts orders, returns, exchanges, warranties, and core returns in accordance with dealership procedures
• Pull and distribute parts for technicians and service personnel.
• Follow all dealership safety and operational procedures
• High level of customer service
• Look up parts using electronic parts catalog
• Maintain a clean and neat showroom
• Discuss parts and other products with enthusiasm
• Inventory maintenance
• Understand all aspects of parts department
• Rotate between front and back counters as needed
• Assist with other dealership needs as needed.

Qualifications and Skills

• At least 2 years of experience at a Dealership Parts Counter
• Experience working in a customer-facing front parts counter preferred.
• BMW. VW, Subaru, Mazda Experience is a plus!
• Knowledge inCDK data management system
• Must be able to lift up to50 lbs.
• Knowledge of cars and trucks especially helpful
• Ability to understand customer needs and accurately locate the correct parts using an electronic parts catalog
• Ensure a high level of customer satisfaction
• Work well with deadlines
• Maintain a high level of performance
• Familiarity with Parts
• Ability to multi-task
• Work well with co-workers
• Pass a criminal background screening
• Pass a drug test

Physical Requirements

• Ability to move frequently throughout the dealership.
• Ability to use a computer keyboard and other parts equipment.
• Ability to reach, bend, stoop, and retrieve parts from shelving at various heights
• Ability to work safety at heights and in varying weather and environmental conditions
• Ability to lift up to 50 pounds
• Ability to work indoor and warehouse environments, which may include varying temperatures and noise levels

The physical requirements described above are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be provided through the interactive process to individuals with disabilities to enable them to perform the essential functions of the position.

Pay Defined

The Parts Counterperson position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31 plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• 401(k)
• 401(k) employer contributions
• Medical Insurance
• Vision Plan
• Flexible Spending Plans
• Employer Discounts on vehicles, service and parts

Equal Opportunity Employer.

We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About Our Company

We are proud to be a family-owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service nine of the most precious brands in the industry. We take a long-term view about investing in our people and the community. We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be at his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

See how Caring Drives Us at : https://www.youtube.com/watch?v=CJ0mA0Sm7yA&t=22s