Parts Counterperson

Lever, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Employee discounts

Training opportunities

Career growth

Job summary

Mercedes Benz of Richmond is seeking an Automotive Parts Advisor to join our parts team. You will help customers and service technicians locate the right parts, provide pricing, manage orders, and keep inventory organized. A focus on accurate service and timely delivery is essential.

The role requires knowledge of Mercedes Benz parts, strong customer service, and experience with DMS and MS Office. A valid license and ability to lift up to 50 pounds are also needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a Parts Advisor in the automotive industry is preferred.
• Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
• Excellent customer service skills with the ability to communicate effectively and build strong relationships.
• Detail-oriented with the ability to multitask and manage time efficiently.
• Proficient in using dealership management software (DMS) and Microsoft Office Suite.
• Ability to lift and handle parts and materials weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Responsibilities

• Assist customers and service technicians in locating the correct automotive parts and accessories.
• Provide accurate pricing information and availability of parts to customers.
• Process customer orders and ensure timely delivery of parts.
• Maintain and manage inventory levels, ensuring parts are stocked and organized.
• Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
• Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma

Tools

DMS

MS Office

Job description

Opening from MBR -Automotive Parts Advisor

Mercedes Benz of Richmond, a proud member of the Murgado Automotive Group, is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry, and our team is passionate about delivering an unparalleled experience. We are looking for a dynamicAutomotive Parts Advisorto join our team and contribute to our continued success.

Position Overview:

As anAutomotive Parts Advisorat Mercedes Benz of Richmond, you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory.

Key Responsibilities:

• Assist customers and service technicians in locating the correct automotive parts and accessories.
• Provide accurate pricing information and availability of parts to customers.
• Process customer orders and ensure timely delivery of parts.
• Maintain and manage inventory levels, ensuring parts are stocked and organized.
• Communicate with suppliers to order parts, track shipments, and resolve any supply issues.
• Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.
• Assist in the preparation of parts estimates and quotes for customers.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Keep the parts department clean, organized, and stocked with the necessary tools and resources.
• Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
• Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Qualifications:

• High school diploma or equivalent required.
• Previous experience as a Parts Advisor in the automotive industry is preferred.
• Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
• Excellent customer service skills with the ability to communicate effectively and build strong relationships.
• Detail-oriented with the ability to multitask and manage time efficiently.
• Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to lift and handle parts and materials weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Benefits:

• Competitive compensation and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases, parts, and service
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities for career growth and advancement within the Murgado Automotive Group

Why Join Mercedes Benz of Richmond?

At Mercedes Benz of Richmond, we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your career and make a significant impact. If you are passionate about the automotive industry and providing exceptional service, we encourage you to apply today and become part of our dedicated team.