Parts Counterperson

Murgado Automotive Group; Richmond (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Job summary

Mercedes Benz of Richmond, part of the Murgado Automotive Group, seeks an Automotive Parts Advisor to support customers and technicians with the correct parts and timely ordering. The role emphasizes accuracy, product knowledge, and efficient inventory management.

You will work with a team in a fast-paced environment, handling inquiries, quotes, and returns while maintaining a clean, organized parts department and delivering outstanding service.

Qualifications

• High school diploma or equivalent.
• Previous parts advisor experience preferred.
• Knowledge of automotive parts, especially Mercedes-Benz, is a plus.
• Ability to lift up to 50 pounds and handle parts.
• Proficient with DMS and MS Office applications.

Responsibilities

• Assist customers and service technicians in locating correct automotive parts and accessories.
• Provide pricing information and part availability to customers.
• Process orders and ensure timely delivery of parts.
• Maintain and manage inventory levels and organization.
• Collaborate with the service department to ensure parts availability for repairs.
• Communicate with suppliers to order parts and track shipments.

Skills

Customer service

Attention to detail

Communication skills

DMS software

Microsoft Office

Valid driver’s license

Education

High school diploma

Tools

DMS software

MS Office

Job description

Opening from MBR - Automotive Parts Advisor

Mercedes Benz of Richmond, a proud member of the Murgado Automotive Group, is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry, and our team is passionate about delivering an unparalleled experience. We are looking for a dynamic Automotive Parts Advisor to join our team and contribute to our continued success.

Position Overview

As an Automotive Parts Advisor at Mercedes Benz of Richmond, you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory.

Key Responsibilities

• Assist customers and service technicians in locating the correct automotive parts and accessories.
• Provide accurate pricing information and availability of parts to customers.
• Process customer orders and ensure timely delivery of parts.
• Maintain and manage inventory levels, ensuring parts are stocked and organized.
• Communicate with suppliers to order parts, track shipments, and resolve any supply issues.
• Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.
• Assist in the preparation of parts estimates and quotes for customers.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Keep the parts department clean, organized, and stocked with the necessary tools and resources.
• Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
• Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a Parts Advisor in the automotive industry is preferred.
• Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
• Excellent customer service skills with the ability to communicate effectively and build strong relationships.
• Detail-oriented with the ability to multitask and manage time efficiently.
• Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to lift and handle parts and materials weighing up to 50 pounds.
• Valid driver's license with a clean driving record.

Benefits

• Competitive compensation and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases, parts, and service
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities for career growth and advancement within the Murgado Automotive Group

Why Join Mercedes Benz of Richmond?

At Mercedes Benz of Richmond, we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your career and make a significant impact. If you are passionate about the automotive industry and providing exceptional service, we encourage you to become part of our dedicated team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.