Parts Counterperson

Jimmy Jazz; Pennsylvania; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Training and advancement opportunities

Job summary

Jimmy Jazz in Lancaster, PA is seeking a Parts Counter associate to help customers over the counter, by phone, and in-shop. You will assist customers in selecting required parts, provide price quotes, and ensure accurate invoicing and order fulfillment.

The role emphasizes fast-paced service, accuracy, and team collaboration in a full-time position. High school diploma and 1 year of auto parts sales experience preferred; benefits include health/dental/vision insurance, 401(k), paid time off, and

Qualifications

• High School Diploma or equivalent.
• 1 year or more experience with auto parts sales.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Must be able to pass a criminal background check and pre-employment drug screening.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Skills

Customer service

Retail sales

Organizational skills

Time management

Reading comprehension

Education

High School Diploma

Job description

• Location 1485 Manheim Pike,Lancaster, PA, 17601,United States
• Employee Type Full Time Exempt
• Required Degree High school
• Manage Others No

Description

Parts Counter

Rare opportunity to join a World class team.

Sells parts to all customers, over the counter, through the shop or on the phone.

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Requirements

• High School Diploma or equivalent
• Have 1 year or more experience with auto parts sales
• Ability to work in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Must be able to pass a criminal background check and pre-employment drug screening.

Job Type: Full-time

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities