Parts Counterperson

Fields Auto Group; Northfield Township (IL); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Volvo of Northfield is seeking energetic team members to join our dealership environment and deliver premium customer service while building lifelong relationships with customers and colleagues.

As a family-operated store, we value safety, integrity, courtesy, presentation, and efficiency, and we support growth through internal promotion. This role focuses on parts sales and delivering a high level of service.

Qualifications

• High School Diploma or equivalent required.
• Experience with auto parts sales preferred.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customers on parts status.
• Provide friendly, professional communication with staff and customers.
• Read and understand parts catalog when looking up parts.
• Answer phone calls, provide price quotes and other information.
• Ensure pricing aligns with estimates in body shop notes.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Maintain weekly bin checks for stock accuracy.
• Notify parts manager of out-of-stock parts or urgent needs.
• Locate out-of-stock parts from outside sources as needed.
• Ensure internal requests for parts are billed on service orders.
• Receive payment from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pickup

Skills

Customer service

Fast-paced environment

Organizational skills

Education

High School Diploma or equivalent

Job description

Fields Volvo of Northfield is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services.

Responsibilities

• Oversee the parts sales process from start to finish
• Communicating with customers on parts status
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pull and fill orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pick-up

Qualifications

• Have a High School Diploma or equivalent
• Must have experience with auto parts sales
• Are able to work in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; regularly required to stand; walk; use hands to finger and reach with hands and arms; and talk or hear; frequently required to sit, stand and walk; regularly lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision and depth perception.