Parts Counterperson

Toyota of Naperville; Naperville (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Vacation after 1 year (1 week)

Vacation after 2 years (2 weeks)

Job summary

Toyota of Naperville seeks an Automotive Parts Counterperson to manage and coordinate the sale of automotive parts to both retail and wholesale customers. You will ensure timely fulfillment of orders and high customer satisfaction while supporting parts inventory control.

Responsibilities include assisting customers, locating parts, collaborating with service and sales teams, and staying current on product promotions and policies. Growth opportunities exist within the dealership.

Qualifications

• 2+ years in automotive parts department or similar role.
• Excellent customer service and communication skills.
• Proficient with electronic parts catalogs and inventory systems.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Accurately fulfill parts orders and provide customer service.
• Communicate with service technicians to determine parts needed.
• Check part availability and prices in inventory and from suppliers.
• Use catalogs to locate parts and maintain stock records.
• Process payments and returns for parts purchases.
• Follow up with customers to ensure satisfaction.
• Collaborate with sales and service to promote parts sales.
• Stay updated on new products, promotions, and policies.

Skills

Customer service

Communication

Retail experience

Inventory management

Parts lookup

Electronic catalogs

Education

High School Diploma or equivalent

Tools

Reynolds & Reynolds

Job description

The Automotive Parts Counterperson at Toyota of Naperville will be responsible for managing and coordinating the sales of automotive parts and accessories to both retail and wholesale customers. This individual will play a key role in maintaining a high level of customer satisfaction and ensuring the timely and accurate fulfillment of orders.

Schedule

Monday-Wednesday & Friday: 10:30 AM-7:00 PM Thursday: Off Saturday: 9:30 AM-6:00 PM Sunday: Off

Compensation & Benefits

The Automotive Parts Counterperson will receive a competitive salary of $40,000 -$56,000 and comprehensive union benefits package, including medical, dental, and vision insurance, and paid time off. One week vacation after 1 year, two weeks after two years. This position also offers opportunities for growth and career advancement within our dealership!

Responsibilities

• Greet and assist all customers in a friendly and professional manner
• Provide excellent customer service by accurately and efficiently fulfilling parts orders
• Communicate with service technicians to determine parts needed for vehicle repairs
• Check availability and prices of parts in inventory and through various suppliers
• Utilize electronic catalogs and resources to look up and locate parts
• Maintain accurate inventory records and ensure parts are stocked and organized
• Process payments and returns for parts purchases
• Follow up with customers to ensure their satisfaction with their parts purchases
• Collaborate with sales and service departments to identify and promote parts and accessory sales opportunities
• Stay updated on new products, promotions, and policies in the automotive industry

Requirements

• High school diploma or equivalent
• At least 2 years of experience working in an automotive parts department
• Excellent customer service and communication skills
• Proficient in using electronic parts catalogs and inventory systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Attention to detail and ability to maintain accurate records
• Knowledge Reynolds & Reynolds is a plus
• Strong organizational and time-management skills
• Ability to lift up to 25 pounds and occasionally move more than 100 pounds.
• Must have a valid driver's license