Parts Counterperson

Napleton Nissan; Milwaukee (WI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Top compensation plans

Insurance (Medical, Dental, Vision; 41

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 4

Job summary

Ed Napleton Automotive Group seeks an Automotive Parts Counter Sales Associate located at Napleton Lexus of Milwaukee. The role involves greeting customers, identifying parts needs, and promoting parts, labor, and accessories while maintaining high service standards.

The position requires automotive knowledge, a valid driver’s license, and the ability to lift up to 100 pounds; background checks may apply. Equal opportunity employer with competitive benefits and growth opportunities.

Qualifications

• Excellent customer service skills.
• Automotive knowledge required.
• Valid driver's license.

Responsibilities

• Greet customers, determine needs and provide excellent service.
• Handle parts telephone inquiries and process purchases.
• Distribute parts to service technicians and manage inventory.
• Accept warranty parts and cores for return; tag and ship as required.
• Maintain accurate records and post sales in the computer system.
• Assist with special orders and stock parts as needed.

Skills

Customer service

Automotive knowledge

Tools

Computer system

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Parts Counter Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Lexus of Milwaukee, the Automotive Parts Counter Sales Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Top compensation plans!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Greet customers, determine their needs, and provide excellent customer service and satisfaction
• Establish a method of payment
• Handle all parts telephone inquiries regarding parts purchase
• Parts distribution to service technicians
• Accept warranty parts and cores for return
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
• Process all pertinent documents and associated parts
• Actively identify related parts needed on repair jobs
• Advise customer or Service Consultant of all parts stocking status
• Ensure Parts Department security for all parts and paperwork
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval
• Use the computer system consistently and accurately to post sales and track lost sales
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
• Maintain parts in correct locations and bins
• Keep work and department area clean
• Help with taking out garbage and boxes
• Keep up to date on all training and certification
• Responsible for pulling and stocking parts inventory
• Run bin "spot checks" as directed
• Be responsible for receiving money and cashing out customers
• Establish good communications between associates in parts and other departments
• Report any issues to department manager

Job Requirements:

• A minimum of1 year of experience inautomotive parts
• Ability to Lift 100 pounds
• Automotive knowledge
• Excellent Customer Service Skills
• A valid driver's license
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws