Parts Counterperson

Mercedes-Benz of Rochester; Rochester (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Salary range $50k-$60k per year

Health benefits: Medical, Dental, and

Vision Insurance

Paid vacation and sick time

Paid training

Employee discounts on products, parts,

Growth opportunities

Family owned and operated

Job summary

Ed Napleton Automotive Group is seeking an Automotive Parts Counter Sales Associate at Napleton's Mercedes-Benz of Rochester. The role promotes sale of parts, labor and accessories while liaising with customers and service staff to ensure satisfaction and efficiency.

Responsibilities include greeting customers, processing payments, handling inquiries, stocking inventory, and maintaining department organization. Prior automotive parts experience and a valid license are required.

Qualifications

• Minimum 1 year of experience in automotive parts.
• Ability to lift 100 pounds.
• Automotive knowledge and excellent customer service.
• A valid driver’s license.
• Willingness to undergo a background check as required by law.
• 18+ years of age or older to comply with policy.

Responsibilities

• Greet customers, determine needs and provide excellent customer service.
• Establish a payment method and process transactions.
• Handle parts phone inquiries and assist service technicians with parts.
• Maintain and stock parts inventory; ensure correct locations.
• Process documents and ensure warranty parts are handled per factory procedure.
• Identify related parts for repair jobs and communicate stock status to customers.
• Write purchase orders for parts and external services with management approval.
• Utilize the computer system to post sales and track lost sales.
• Support other departments and maintain cleanliness and organization of the Parts Department.

Skills

Customer service

Automotive knowledge

Lifting 100 lbs

Job description

The Ed Napleton Automotive Group is looking for our nextAutomotive Parts Counter Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Mercedes-Benz of Rochester, theAutomotive Parts Counter Sales Associateis a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of$50,000-$60,000 per year.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Greet customers, determine their needs, and provide excellent customer service and satisfaction
• Establish a method of payment
• Handle all parts telephone inquiries regarding parts purchase
• Parts distribution to service technicians
• Accept warranty parts and cores for return
• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
• Process all pertinent documents and associated parts
• Actively identify related parts needed on repair jobs
• Advise customer or Service Consultant of all parts stocking status
• Ensure Parts Department security for all parts and paperwork
• Write purchase orders for parts and sublet work required from outside suppliers and get management approval
• Use the computer system consistently and accurately to post sales and track lost sales
• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
• Maintain parts in correct locations and bins
• Keep work and department area clean
• Help with taking out garbage and boxes
• Keep up to date on all training and certification
• Responsible for pulling and stocking parts inventory
• Run bin "spot checks" as directed
• Be responsible for receiving money and cashing out customers
• Establish good communications between associates in parts and other departments
• Report any issues to department manager

Job Requirements:

• A minimum of1 year of experience inautomotive parts
• Ability to Lift 100 pounds
• Automotive knowledge
• Excellent Customer Service Skills
• A valid driver's license
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws