Parts Counterperson

Bud Clary Auto Group; Auburn (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

401(k) retirement plan

PTO accrual starting from day one

Job summary

Bud Clary Auto Group in Auburn, Washington is seeking a Parts Counterperson to join our team. In this role, you will provide expert knowledge to customers regarding their parts needs, assisting both retail and shop customers in a friendly and efficient manner. Your attention to detail and commitment to exceptional customer service will be crucial to our success.

We offer a competitive pay rate between $18.00‑$20.00 an hour plus commission, alongside a comprehensive benefits package including health and retirement plans. Join us and make a difference in our vibrant dealership culture!

Qualifications

• Passion for exceptional customer service.
• Keen attention to detail in all transactions.
• Ability to work efficiently with a team.

Responsibilities

• Assist customers in selecting required parts.
• Inform customers of companion part requirements.
• Review body shop estimates for accuracy.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts.
• Follow up on backordered parts.
• Participate with the parts manager in lost sales tracking.

Skills

Customer service

Attention to detail

Parts knowledge

Job description

At Bud Clary Auto Group, a family‑owned dealership network in Washington State, our vibrant culture drives success. We maintain a high‑performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

Join our dynamic team as a Parts Counterperson at our Auburn CDJR/Hyundai location and be a part of our dealership’s success! As a Parts Counterperson, you’ll have the exciting opportunity to provide expert knowledge to our customers regarding their parts needs. Partner with our valued technicians and customers in acquiring the essential parts and supplies they need. Your passion for exceptional customer service and keen attention to detail will contribute to achieving our monthly sales goals while ensuring a seamless parts business operation.

BENEFITS

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2‑9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

• $18.00‑$20.00 an hour, plus commission.

ESSENTIAL DUTIES

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock.
• Notifies parts manager of out‑of‑stock parts or shop materials that need immediate attention.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all the parts have arrived and when they will be delivered.
• Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
• Follows up on backordered parts.
• Verifies will‑call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Sets up orders for daily shipment, delivery, or pick‑up.
• Keeps front and rear counter areas clean and uncluttered.
• Keeps current on new products and products updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Bud Clary Auto group is an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment‑free environment for everyone, including vendors, contractors, and other non‑employees.

Bud Clary Auto Group uses E-Verify, an Internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States.