Parts Counter Specialist (Tempe, AZ)

Federal Signal Corporation; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Signal Corporation in Tempe, AZ is seeking a Parts Counter Specialist to drive truck parts sales. You will research customer requirements, manage inventory, process invoices, and handle returns. This role requires strong customer service, problem-solving, and basic MS Office skills.

You will respond to calls, assist counter customers, and maintain attractive displays. The ideal candidate is self-motivated, organized, and capable of working independently while delivering a positive,

Qualifications

• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Heavy-duty truck aptitude.
• Strong organization, communication, and phone skills.
• Demonstrate exceptional sales, customer service, and time management skills.
• Ability to be extremely well organized, resourceful, and self-motivated.
• Ability to solve problems and make appropriate business decisions with little guidance.

Responsibilities

• Answer incoming calls to the parts department and ensure a positive customer experience.
• Maintain records of lost sales due to out-of-stock parts.
• Maintain inventory on shelves and in bins and reorder items as needed.
• Respond to sales calls and customer counter visits professionally.
• Research parts information using computer systems and catalogs.
• Provide pricing and availability (in-stock or emergency orders).
• Process invoices and obtain payment.
• Handle returns by inspecting items, issuing credits, and restocking.
• Maintain an attractive retail display area.
• Participate in online training modules and supplier trainings.
• Manage customer requests for parts warranty per supplier procedures.
• Telemarket customers regarding parts promotions.
• Represent the Company professionally to customers.
• Requisition non-stock or special-order parts and notify customers when received.
• Assist in the shipment of products when needed.
• Other duties as assigned by leadership.

Skills

Phone skills

Microsoft Excel

Microsoft Word

Outlook

Truck aptitude

Sales experience

Time management

Job description

The Parts Counter Specialist will be responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts.

Duties/Responsibilities

• Answer incoming phone calls to the parts department and ensure a successful customer experience.
• Maintain records of lost sales due to unavailability of parts.
• Maintain inventory on shelves and in bins by ordering items needed to be reordered; identifying any discrepancies in stock levels and returning unsold items to stock.
• Respond to sales calls and customer counter visits thoroughly and professionally.
• Utilize computer business systems and electronic catalogues to research parts information.
• Provide customer pricing and availability (in-stock or emergency order).
• Process parts invoices and obtain payment.
• Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.
• Maintain an attractive retail display area.
• Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
• Manage customer requests for parts warranty and administer according to supplier procedures.
• Contact customers (telemarketing) regarding parts promotional opportunities.
• Represent the Company in a professional and courteous manner when interacting with customers.
• Requisition non-stock or special-order parts. Follow up on special ordered items and notify the customer when received. Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
• Assist in the shipment of products if needed.
• Other duties as assigned by leadership.

Required Skills/Abilities

• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Heavy-duty truck aptitude.
• Strong organization, communication, and phone skills.
• Demonstrate exceptional sales, customer service, and time management skills.
• Ability to be extremely well organized, resourceful, and self-motivated.
• Ability to solve problems and make appropriate business decisions with little guidance.

Physical Requirements

• Able to lift up to 50 pounds at times without assistance.
• Bending, lifting, standing, walking 50% of the time
• Sitting at a desk and working on a computer 50% of the time