Parts Counter Specialist - Growth & Training

Sam Leman Ford; Peoria (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term and long-term disability

Free company-paid life insurance

401(k) retirement plan with company is

Paid time off

On-the-job training and support

Opportunities for advancement

Employee discounts

Job summary

Sam Leman Ford in Peoria, IL is seeking a full-time Parts Counterperson to support technicians and customers with parts needs. The role requires lookup and identification of correct parts, processing orders, returns, and coordinating with the Parts Manager to locate out-of-stock items.

The ideal candidate has strong communication, organization, and a customer-service mindset. Automotive parts experience is preferred but training is available, and the team offers an supportive environment with

Qualifications

• High school diploma or equivalent.
• Previous automotive parts or dealership experience preferred.
• Basic automotive knowledge is a plus.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Dependable, motivated, and willing to learn.
• Ability to work independently and as part of a team.
• Professional attitude and strong work ethic.

Responsibilities

• Assist technicians, internal departments, and retail customers with automotive parts needs.
• Look up, identify, and locate the correct parts for vehicle repairs and maintenance.
• Process parts orders, sales, returns, and special requests accurately.
• Work closely with the Parts Manager to locate and order parts that are not in stock.
• Monitor special orders and communicate updates on parts availability and delivery.
• Maintain an organized and efficient parts department.
• Provide friendly, professional customer service in person and over the phone.
• Collaborate with service technicians and other dealership departments to ensure timely repairs.
• Follow all company safety policies and procedures.

Skills

Strong communication

Customer service

Organizational skills

Multitasking

Teamwork

Dependability

Education

High school diploma or equivalent

Job description

Sam Leman Ford in Peoria, IL is seeking a full-time Parts Counterperson to support technicians and customers with parts needs. The role requires lookup and identification of correct parts, processing orders, returns, and coordinating with the Parts Manager to locate out-of-stock items.

The ideal candidate has strong communication, organization, and a customer-service mindset. Automotive parts experience is preferred but training is available, and the team offers an supportive environment with