Parts Counter Specialist — Auto Parts & Customer Service

Hendrick Automotive Group; Franklin (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Hendrick Automotive Group seeks a Parts Counterperson to sell parts over-the-counter and support the service department and body shop with parts needs. The role includes placing special orders, reading manuals for specifications, and maintaining inventory and CSI standards.

Candidate should have basic education from GED to Bachelor level, and experience with automotive parts and a Dealership Management System. Regular attendance and safety compliance are required.

Qualifications

• Requires ability to assist customers in selecting and purchasing parts.
• Reads manuals to determine part type and specification.
• Proficient in pricing and product information for customers.
• Familiar with parts distribution to service and body shop departments.

Responsibilities

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads manuals to ascertain part type and specification.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at dealership standards.
• Follows company safety rules and procedures.

Skills

Customer service

Reading manuals

Price quoting

Microsoft Office

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group seeks a Parts Counterperson to sell parts over-the-counter and support the service department and body shop with parts needs. The role includes placing special orders, reading manuals for specifications, and maintaining inventory and CSI standards.

Candidate should have basic education from GED to Bachelor level, and experience with automotive parts and a Dealership Management System. Regular attendance and safety compliance are required.