Parts Counter Specialist: After-Hours Support

Truck Country; Milwaukee (WI); On-site; USD 19,000 - 30,000; Full time

Job summary

Truck Country / Stoops Freightliner-Western Star is a prominent dealer group with locations across the Midwest. This Germantown, WI posting seeks a Back Counter Parts Associate to support service technicians and internal departments by sourcing and ordering parts and assisting external customers after hours.

The role requires a high school diploma or equivalent, strong parts knowledge, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Knowledge of vehicle and equipment parts and ability to use catalogs.
• Proficiency with Microsoft Office programs.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized and prioritize requests.
• Strong attention to detail and accuracy.
• Ability to work with technicians, coworkers and external customers.
• Dependable and able to support after-hours customer requests as scheduled.

Responsibilities

• Handle parts requests from service technicians, service advisors, and other internal departments.
• Identify, source, price, and order the correct parts using catalogs and supplier resources.
• Assist external customers with parts requests and orders after the main showroom closes.
• Process orders, backorders, invoices, and customer deliveries or pickups.
• Communicate parts availability, pricing, and order updates to technicians and customers.
• Process cash transactions when needed.
• Perform other duties as assigned.

Skills

Parts catalogs

Customer service

Microsoft Office

Multitasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Truck Country / Stoops Freightliner-Western Star is a prominent dealer group with locations across the Midwest. This Germantown, WI posting seeks a Back Counter Parts Associate to support service technicians and internal departments by sourcing and ordering parts and assisting external customers after hours.

The role requires a high school diploma or equivalent, strong parts knowledge, and proficiency with Microsoft Office.