Parts Counter Specialist

Heritage Ford Inc.; Corydon, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Heritage Ford Inc. in Indiana is seeking a full-time Parts Counter person to help customers with parts needs and provide professional assistance for resolving parts concerns.

You will sell parts, maintain the parts area, assist the Parts Manager with stock control, and ensure technicians receive parts promptly to keep workflow smooth and customers satisfied. This role requires teamwork, accuracy, and a customer-first approach.

Qualifications

• Must have parts department experience.
• Analytical, organizational and communication skills.
• Knowledge of computers and ability to learn inventory system and other software.
• Excellent customer service in a fast-paced environment.
• Some lifting, sitting/walking around stock room.
• All potential employees must pass pre-employment testing including a background check and drug screen.

Responsibilities

• Sell products and/or services to repair the problem at hand and meet the customer's needs.
• Assist in keeping the parts department clean and orderly.
• Maintain the retail sales floor and displays to meet dealership standards and customer satisfaction.
• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.
• Provide service technicians with parts as required on a daily basis.
• Communicate efficiently with advisors and technicians to ensure efficient work flow.
• Communicate with customers in a timely manner when ordered parts arrive.
• Verify parts receiving documents.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Attend training as prescribed by management to maintain proficiency in this job description.
• Use dealership equipment and resources safely and proficiently.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Perform other tasks as required by the Parts Manager.

Skills

Parts department experience

Customer service

Analytical skills

Tools

Inventory software

Job description

Heritage Ford Inc. in Indiana is seeking a full-time Parts Counter person to help customers with parts needs and provide professional assistance for resolving parts concerns.

You will sell parts, maintain the parts area, assist the Parts Manager with stock control, and ensure technicians receive parts promptly to keep workflow smooth and customers satisfied. This role requires teamwork, accuracy, and a customer-first approach.