Parts Counter Sales Representative

Kenworth Sales Company; Ashland, Northern (VA, KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health and Dental insurance

FSAs with FLEX Card

Life Insurance

Disability Insurance

Paid vacation & personal leave

401(k) with company match

Job summary

Kenworth Sales Company in Ashland, VA is seeking a Parts Counter Sales Representative to join our team. You will handle internal and external customer requests for parts purchases, both in person and on the phone, delivering professional service at the counter.

The role involves researching customer needs, processing orders, restocking shelves, and delivering parts as needed, with a focus on accuracy and efficient service in a busy dealership environment.

Qualifications

• 1-2 years heavy duty truck parts experience is preferred.
• Mechanical aptitude desirable.
• Strong organizational and communication skills required.
• Knowledge of bills of lading, freight bills, and heavy-duty diesel parts helpful.
• Must read, write, and comprehend English instructions and information.
• High school diploma or the equivalent required.

Responsibilities

• Wait on customers or mechanics at parts counter or by phone.
• Research customer requests and determine correct part(s).
• Process orders and create purchase orders if items are not in stock.
• Receive and check in orders and manage purchasing.
• Assist with inventory and core returns to vendors.

Skills

Heavy duty truck parts

Mechanical aptitude

Organizational skills

Communication skills

English literacy

Valid driver’s license

Education

High school diploma or equivalent

Tools

POS terminal data entry

10-key calculator

Job description

Bring your skills to the 2025 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth Sales is looking for a Parts Counter Sales Representative to join our Ashland, VA team.

Job Summary:

Handle internal and external customer requests for parts purchases, both in person and on the telephone.

Salary Minimum and Maximum: $23.00 - $30.00 per Hour. Depending on experience.

Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Duties and Responsibilities:

• Wait on customers or mechanics at parts counter or on the phone
• Research customers’ requests and needs where necessary and determine correct part(s) needed
• If part(s) is in stock produce invoice from computer system, if not in stock and customer wants to order, create Purchase Order and process orders
• Check in orders and receive Purchase Orders in the business system
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping
• Restock shelves and maintain parts bins, i.e., rearranging parts, cleaning, labeling, etc.
• Delivery of parts to customers as the need arises
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Assist Parts Manager with miscellaneous tasks
• Complete all required job related training

Qualifications:

• 1-2 years heavy duty truck parts experience
• Mechanical aptitude desirable
• Understanding of office procedures, to include filing, correspondence, and basic accounting
• Knowledge of bills of lading, freight bills, heavy and medium duty diesel truck parts
• Excellent organization and communication skills
• A valid driver’s license and good driving record
• Professional personal appearance
• Computer terminal data input and 10 key calculator and minimal computer aptitude desirable
• Ability to read, write, and comprehend English instructions and information
• High school diploma or the equivalent

WORKING CONDITION:

• This position involves both sedentary and other work.
• For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing.
• For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers.
• Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required.
• Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.