Parts Counter Representative

Kenworth Sales CO; Idaho Falls (ID); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan with company match

Paid vacation and personal leave

Job summary

Kenworth Sales Company in Idaho Falls, ID is hiring a Parts Counter Representative. The role handles internal and external customer requests for parts purchases and supports inventory, quotes, and order processing.

The position requires English literacy, 2 years of heavy duty truck parts experience, and the ability to operate a forklift. Bilingual Spanish/English is preferred, with a Tuesday-Saturday shift schedule.

Qualifications

• High School Diploma or equivalent; 2 years heavy duty truck parts experience preferred.
• Ability to read, write, and comprehend English; bilingual in Spanish and English preferred.
• Mechanical aptitude and basic computer skills; forklift operation training.

Responsibilities

• Assist customers with inquiries and parts sales in person, by phone, and electronically.
• Research customer request and determine correct parts needed.
• Create invoices from computer system if in stock; order parts if not in stock.
• Provide quotes for parts requested and post them to work orders.
• Assist inventory and core returns to vendors; pack and ship as needed.

Skills

English literacy

Bilingual Spanish/English

Forklift operation

Administrative skills

Education

High School Diploma or Equivalent

Tools

Computer systems

Forklift

Job description

Are you ready to join an industry leader with 33 service locations that are PremierCare Gold certified and 5 TRP parts stores that are also nationally recognized? After 80 years of supporting the trucking industry by selling quality parts, our commitment to excellence is stronger than ever! Kenworth Sales Co. is looking for a Parts Counter Representative to join our Idaho Falls, ID team. Shift Tuesday-Saturday Salary Minimum and Maximum: $20-$23. Due to federally mandated DOT regulations, Kenworth Sales Company is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.

JOB SUMMARY

The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.

DUTIES AND RESPONSIBILITIES

• Assist customers with inquiries and parts sales in person, by phone, and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Monitor all invoices, will‑call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits.
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping.
• Assist in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins, i.e., rearranging parts, cleaning, labeling, etc.
• Delivery of parts to customers as the need arises.
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Coordinate with the Service Department to ensure timely availability of parts for internal jobs.
• Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job‑related training.

QUALIFICATIONS

Ability to read, write and comprehend English instructions and information. Bilingual in Spanish and English preferred. High School Diploma or Equivalent. 2 years heavy duty truck parts experience. Mechanical aptitude desirable. Basic computer skills preferred. Ability to operate warehouse forklift and complete formal training program. Understanding of standard office procedures, including filing and correspondence. Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks. Excellent organization and communication skills.

WORKING CONDITIONS

This position involves both sedentary and other work. For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing. For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Lifting at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and or additional assistance will be required. Employee will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well‑positioned for continued expansion.
• History of Excellence – Work for an award‑winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.