PARTS COUNTER SALES ASSOCIATE

North Dakota State University; Essex (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is hiring a Parts Counter Sales Associate in Maryland. In this role, you'll assist customers in parts identification and ordering while promoting service sales. The ideal candidate will have previous experience in a service-related industry, focusing on customer satisfaction and effective communication. A competitive compensation package, including a sign-on bonus and comprehensive benefits, is offered.

Benefits

Health, dental and vision insurance

Paid time off

401(k) with matching

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Discounts on computers and vehicles

In-house training programs

Qualifications

• Minimum 3 years of experience in parts ordering.
• Must work well in fast-paced environments.
• Capability to communicate effectively with customers.

Responsibilities

• Assist customers in identifying and ordering parts.
• Market parts and service sales effectively.
• Process parts orders and inquiries professionally.

Skills

Customer satisfaction

Multi-tasking

Technical aptitude

Organizational skills

Effective sales techniques

Communication

Tools

Microsoft products

Dealer Business System (DBS)

Job description

We are currently offering a $1,000 sign-on bonus for Parts Counter Sales Associate new hires, payable after 90-days of employment.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Parts Counter Sales Associate. The Parts Counter Sales Associate is responsible for assisting customers to identify and order parts, effectively marketing parts and service sales, responding to all customer parts inquiries, and properly processing parts orders. Seeking candidates with a minimum of 3 years previous experience ordering parts in a service-related industry required. Previous experience in the Heavy Equipment industry preferred.

Requirements for the Parts Counter Sales Associate position include:

• Technical aptitude.

• Must be a self-starter and be able to handle large volumes of work in a fast-paced environment.

• Must be able to multi-task and have good organizational skills with the ability to prioritize competing demands.
• Exceptional customer satisfaction skills and the ability to build solid relationships required.
• Must have excellent written, verbal, and telephone communication skills.
• Must be able to understand and practice effective sales techniques.
• Computer skills are required, including Microsoft products and other applications as needed; with ability to learn Caterpillar's "Dealer Business System" (DBS) and related rental software programs.
• Must be able to work additional hours as needed to meet business and customer demands.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
• Exhibit complete confidence in providing overflow support via phone / email for other stores, build strong rapport and trust through these methods of communication along, and provide the same exceptional parts expertise and responsiveness that would be provided for a request made within the local store.

Physical requirements must be met for the Parts Counter Sales Associate job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. As needed will be required to assemble Hydraulic Hoses as well as well as general parts warehousing functions. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Starting Compensation Range: $21.00- $32.83 per hour

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans.

Additional Competitive Benefits Package that includes:

• Opportunities for overtime.
• Shift differential (if applicable).

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: computers, tooling, vehicles.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.