PARTS COUNTER SALES ASSOCIATE

Barmont; Essex (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Carter Machinery is looking for a Parts Counter Sales Associate to effectively assist customers in ordering parts and processing orders. The role demands strong customer service and technical skills, requiring a minimum of 3 years experience in related industries. A competitive hourly wage and benefits including health insurance and a 401(k) matching program are available.

Benefits

Health, dental and vision insurance

Paid time off

401(k) with matching

Tuition reimbursement

Employee referral bonus program

Discounts on computers and tools

Qualifications

• Minimum 3 years experience ordering parts in a service-related industry.
• Strong customer service skills and ability to handle varied demands.
• Must lift up to 10 pounds and perform physical tasks.

Responsibilities

• Assist customers to identify and order parts.
• Process parts orders and respond to inquiries.
• Promote customer experience and uphold company values.

Skills

Technical aptitude

Organizational skills

Customer satisfaction

Communication skills

Sales techniques

Tools

Microsoft products

Dealer Business System (DBS)

Job description

We are currently offering a $1,000 sign-on bonus for Parts Counter Sales Associate new hires, payable after 90-days of employment.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Parts Counter Sales Associate. The Parts Counter Sales Associate is responsible for assisting customers to identify and order parts, effectively marketing parts and service sales, responding to all customer parts inquiries, and properly processing parts orders. Seeking candidates with a minimum of 3 years previous experience ordering parts in a service-related industry required. Previous experience in the Heavy Equipment industry preferred.

Requirements for the Parts Counter Sales Associate position include:

• Technical aptitude.

• Must be a self-starter and be able to handle large volumes of work in a fast-paced environment.

• Must be able to multi-task and have good organizational skills with the ability to prioritize competing demands.
• Exceptional customer satisfaction skills and the ability to build solid relationships required.
• Must have excellent written, verbal, and telephone communication skills.
• Must be able to understand and practice effective sales techniques.
• Computer skills are required, including Microsoft products and other applications as needed; with ability to learn Caterpillar's "Dealer Business System" (DBS) and related rental software programs.
• Must be able to work additional hours as needed to meet business and customer demands.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
• Exhibit complete confidence in providing overflow support via phone / email for other stores, build strong rapport and trust through these methods of communication along, and provide the same exceptional parts expertise and responsiveness that would be provided for a request made within the local store.

Physical requirements must be met for the Parts Counter Sales Associate job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. As needed will be required to assemble Hydraulic Hoses as well as well as general parts warehousing functions. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Starting Compensation Range: $21.00- $32.83 per hour

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans.

Additional Competitive Benefits Package that includes:

• Opportunities for overtime.
• Shift differential (if applicable).

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: computers, tooling, vehicles.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.