Parts Counter Sales 1

SITECH-Tejas; Laredo (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

HOLT CAT in Texas is seeking a customer service oriented Parts Clerk to support CAT parts transactions and customer relations. The role handles phone, fax, email, and in-person sales, ensures accurate processing of all parts orders, and participates in dealership sales programs.

The ideal candidate communicates professionally, maintains system data, and contributes to a fast-paced team environment. Responsibilities include after-hours support rotation, maintaining current product information,

Job description

Description

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission


• Sales of CAT parts to customers over the phone, via fax, e-mail or in person; Serves as a point of contact for parts customers


• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction


• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators


• Ensures that product information systems are kept current and new product information is updated


• Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis


• Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions


• Requires regular and punctual employee attendance


• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards


• Performs other duties assigned

Knowledge, Skills, and Abilities

• Demonstrate well-organized skills


• Demonstrate good phone and people skills


• Must be proficient with computers, Experience with a computerized parts management system highly desired


• Must be capable of working in a fast-paced environment


• Demonstrate excellent attention to detail


• Must have excellent attendance and work performance


• Must be self-motivated with a high commitment to completing tasks in a timely manner

Requirements

Education and Experience

• High School diploma or GED required


• Minimum 2 years of customer service experience required; Parts store experience preferred


• Must be able to obtain forklift certification

Supervisory Responsibilities

• None

Travel

• None


• Must have a valid drivers' license

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.


• This role frequently communicates with others, must be able to exchange accurate information in these situations


• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines


• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment

• This job is generally performed in a professional office environment


• Frequently works at fast pace with unscheduled interruptions

#HOLTSM

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CATHOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.