Shop Supervisor 1

HOLT CAT; Tyler (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

HOLT CAT is seeking a Full Time Supervisor in Tyler, Texas for the Machine Division. The role focuses on scheduling, quoting, and prioritizing work, with emphasis on customer communication and safety compliance.

The incumbent will model company values daily, lead a team, monitor open work orders, and participate in staffing and performance evaluations. Travel up to 30% is required; report to the Service Manager.

Qualifications

• High school or equivalent diploma, or trade school diploma required.
• Bachelor's degree in Business Management, or related field preferred.
• Minimum of 5 years machining service/supervisory experience required.

Responsibilities

• Models, promotes, reinforces, and rewards Values Based Leadership to ensure alignment with Vision, Values, and Mission.
• Establishes and communicates job expectations (accurate price quotes and time estimates) to internal and external customers.
• Establishes, models, and reinforces safety practices to ensure employee and customer safety.
• Provides Service Manager with status reports on all open work orders in a timely manner.
• Reviews monthly service operations branch statement to assess progress on department goals.
• Participates in the selection, development, and evaluation of service department personnel.
• Travel up to 30% and maintain valid driver's license.
• Coaches and develops staff; addresses complaints and resolves problems.

Skills

Leadership

Problem solving

Customer communication

Time management

Team collaboration

Project coordination

Education

High School Diploma or equivalent

Bachelor's degree in Business Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Department: Machine Division (MAC)
Employment Type: Full Time
Location: Tyler
Address: 12218 State Highway 31 West, Tyler, Texas, 757099738
Workplace type: Onsite
Reporting To: Joseph Smith III

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission


• Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values


• Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety


• Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company


• Provides Service Manager with status reports on all open work orders in an accurate and timely manner


• Reviews monthly service operations branch statement to assess progress on department business goals


• Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources


• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards


• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to identify and define problems/goals, selecting and implementing alternative solution strategies


• Manage resources and contingencies and reducing performance deviations/gaps


• Demonstrate leadership in attitudes and behaviors affective assessment, management, and adaptability required in handling situations


• Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices


• Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives


• Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes


• Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade


• Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results


• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems


• Knowledge of construction equipment, machines and tools, including their designs, uses, repair, and maintenance


• Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook


• Ability to manage multiple priorities


• Ability to read and understand information and ideas presented in writing


• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• High school or equivalent diploma, or trade school diploma required


• Bachelor's degree in Business Management, or related field preferred


• Minimum of 5 years machining service/supervisory experience required

Supervisory Responsibilities:

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 30% travel required to include overnight travel


• Valid driver's license

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue


• Occasionally moves materials or equipment weighing up to 50 pounds


• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina


• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders


• Be able to safely maneuver and work underneath equipment


• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity


• Noise level may be loud at times


• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment


• Significant time spent in confined spaces and high places

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the \"Caterpillar\". HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.