Parts Counter Sales

texasairsystems; Garland (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Texas AirSystems in Texas seeks a Parts Counter Sales professional to process customer orders and respond to inquiries. You will work across phone, email, and in‑person channels to identify parts and quote orders.

Ideal candidates have attention to detail, a customer‑service mindset, and ability to work with others in a fast‑paced environment. HVAC parts experience is a plus, with potential overtime as needed.

Qualifications

• High school diploma or GED is required.
• Strong customer service orientation and attention to detail.
• Experience handling phone and counter sales is a plus.

Responsibilities

• Sell HVAC parts, equipment, and supplies over the phone, email, and in person.
• Identify parts and process quotes and orders for customers.
• Promote product promotions to customers.
• May load/unload shipment of parts and supplies.
• Respond to customer inquiries and resolve questions.
• Record inventory discrepancies and follow up with customers.
• Develop and maintain relationships with customers and partners.
• Demonstrate strong organizational and customer service skills.
• Work overtime or weekends as required.

Skills

Customer service

Attention to detail

Over-the-counter sales

Phone handling

Education

High school diploma or GED

Tools

Computer skills

Job description

Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time.

Here, your work matters. You'll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you're just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact.

Reports to: Parts Store Manager

FLSA Status: Non-Exempt

The Company

Texas AirSystems is the largest independent HVAC Equipment and Solutions provider in Texas. Our company has grown to five offices and over 400 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud members of ASA, ASHRAE, BOMA, CEF, TEXO & USGBC. We represent over 60 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value-added solutions to their complex problems

The Opportunity

We are a rapidly growing manufacturer's rep firm based in Texas that represents commercial HVAC products. We are currently seeking a Parts Counter Sales person responsible for processing customer orders and responding to customer's inquiries. Must have attention to detail, be customer service oriented and work well with others. This position needs a self‑motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Conducts sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
• Promptly identify parts and process quotes & orders for customers.
• Actively makes customers aware of product promotions.
• May load and unload shipment of parts, supplies, and equipment.
• Responds to customer inquiries, questions, or concerns regarding products or services.
• Records inventory discrepancies
• Follows up with customers
• Determines best method to resolve customer issues
• Develop & maintain relationships with customers and our business partners
• Exhibits strong organizational and customer service skills.
• Flexibility to work overtime/weekends, as required.

The Required Profile

• High school diploma or GED equivalent
• Valid Driver's License
• Computer skills are essential, HVAC Parts background is preferred
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Other Skills/Abilities

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Texas AirSystems is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientat