Parts Counter Sales

Birkey's Farm Store, Inc.; Galesburg (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Birkey's Farm Store, Inc. is seeking a parts associate to represent the company to customers and manage merchandise and inventory. The role involves assisting customers, processing orders, delivering parts, and maintaining accurate records.

You'll maintain inventory counts, price updates, and ensure invoicing accuracy while upholding safety standards and a strong team environment.

Responsibilities

• Promotes a positive image of the company and resolves customer issues promptly.
• Makes necessary entries to inventory control systems for pricing, records, and special orders.
• Promotes preventive maintenance service specials and educates customers on benefits of preventive maintenance.
• Participates in inventory counts and maintains accurate records.

Job description

Position Summary

Represents the company to its customers for the purpose of selling parts and other merchandise. Records and tracks merchandise and maintains inventory control system.

Essential Duties and Responsibilities

include the following. Other duties may be assigned:

• Works well with customers, promotes a positive image of the company, and strives to promptly resolve issues raised by customers.
• Makes necessary entries to inventory control systems assuring proper records are kept with current pricing as well as the recording and entering of special orders.
• Promotes preventive maintenance service specials, educates customers on benefits of preventative maintenance.
• Participates in all inventory counts as necessary.
• Assists in maintaining minimal inventory quantities, tracks orders and investigates problems.
• Participate in part returns following established procedures as required.
• Assists in verifying cost, price, and totals of parts invoices and repair orders.
• Utilizes established procedures to properly track lost sales.
• Maintain a current knowledge of product information through bulletins and catalogs and by participating in training requirements as directed by Parts Manager.
• Keeps all invoicing to customers current.
• Completes all required documentation in a prompt and thorough manner as required following established procedures.
• Follows proper labeling and handling of defective merchandise.
• Documents discrepancies between inventory records and shelf quantities and notifies Parts Manager.
• Maintains workstation, the parts room, retail sales floor and displays to meet or exceed company standards.
• Works as part of a team, offering and seeking assistance when needed.
• Delivers parts to customers and vendors as directed.
• Maintains a safe working environment and adhere to company safety program at all times.
• Performs other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.

Why You’ll Love Working Here

• Ownership Opportunity: As a 100% employee-owned company, you’ll have the opportunity to become an owner and directly contribute to our shared success.
• Competitive Pay & Benefits: We offer a robust compensation and insurance package including Health, Dental, Vision, Life, Disability, and 401k for all 30+ and full-time employees.
• Career Growth: We provide training and development opportunities to help you advance.
• Awesome Team: Work with supportive colleagues who value collaboration and respect.

This organization reserves the right to revise the essential position functions as the need arises.