Parts Counter Representative

Istate Truck, Inc.; Sioux Falls (SD); Sur place; USD 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Health and vision coverage

Paid Time Off

Holidays and floating holidays

401(k) with company matching

Long term disability

Short term disability

Life insurance

Healthiest You - virtual health care

PPE reimbursement

Pet insurance

Employee discounts

Employee assistance program (EAP)

Health and well-being screening

Résumé du poste

Interstate Power Systems in Sioux Falls, SD is seeking a Parts Counter Representative to assist customers with heavy-duty truck and equipment parts needs. You will locate parts, process sales, manage inventory, and provide basic technical guidance to customers and technicians.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced shop environment. Some weekend/after-hours work may be required, with full benefits offered.

Qualifications

• Education: High school diploma or equivalent; automotive or diesel technology training is a plus.
• Experience in a parts department or heavy‑duty equipment industry is preferred but not required.
• Strong customer service and communication skills; ability to build rapport with clients.

Responsabilités

• Greet and assist customers with parts inquiries in person, over the phone, and via email.
• Lookup parts using catalogs, digital systems, and inventory databases and process sales.
• Assist with inventory control including receiving, stocking, and counts.
• Place special orders and coordinate with suppliers; communicate delivery timelines.
• Provide basic technical guidance on parts compatibility; collaborate with service techs.
• Maintain accurate records of sales, returns, and inventory transactions.
• Work with service and sales teams to ensure smooth operations and customer satisfaction.
• Keep the parts counter area clean, organized, and presentable.

Connaissances

Customer service

Parts lookup

Inventory management

Order processing

Technical support

Documentation

Team collaboration

Shop maintenance

Formation

High school diploma

Description du poste

Job Title: Parts Counter Representative
Location: Sioux Falls South Dakota
Company: Interstate Power Systems

We are seeking a motivated and detail-oriented Parts Counter Representative to join our team in Sioux Falls South Dakota. The Parts Counter Representative will be responsible for assisting customers, managing parts inventory, and providing exceptional service to support our clients’ needs in the diesel truck and equipment industry. The ideal candidate will have strong communication skills, a passion for customer service, and knowledge of heavy-duty vehicle parts.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck and or off-highway equipment parts needs. You will be responsible for providing exceptional customer service, identifying, and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service to our valued customers.

• Customer Service: Greet and assist customers (in-person, over the phone, and via email) with parts inquiries, identifying their needs, and recommending appropriate parts and accessories for heavy-duty diesel trucks and equipment.
• Parts Lookup and Sales: Utilize parts catalogs, digital systems, and inventory databases to locate and provide accurate parts information, process sales, and issue invoices.
• Inventory Management: Assist with inventory control, including receiving, stocking, and organizing parts, ensuring accurate stock levels, and conducting periodic inventory counts.
• Order Processing: Place special orders for non-stocked items, coordinate with suppliers, and communicate delivery timelines to customers.
• Technical Support: Provide basic technical guidance to customers regarding parts compatibility and installation, collaborating with service technicians as needed.
• Documentation: Maintain accurate records of sales, returns, and inventory transactions, ensuring compliance with company policies and procedures.
• Team Collaboration: Work closely with service and sales teams to ensure seamless operations and customer satisfaction.
• Shop Maintenance: Keep the parts counter and surrounding area clean, organized, and presentable.

Qualifications:

• Education: High school diploma or equivalent; additional training or certification in automotive or diesel technology is a plus.
• Experience: Previous experience in a parts department, automotive, or heavy-duty equipment industry preferred but not required.
• Skills:
  • Strong customer service and communication skills, with the ability to build rapport with clients.
  • Basic knowledge of heavy-duty diesel truck and equipment parts or willingness to learn.
  • Proficiency with computers, including inventory management software and parts lookup systems.
  • Ability to multitask and work in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
• Physical Requirements: Ability to lift to 50 pounds, stand for extended periods, and occasionally work in a warehouse environment.
• Other Requirements: Valid driver’s license preferred ; must be able to pass a background check.
• The position is based in Sioux Falls, South Dakota , at our heavy-duty diesel truck and equipment shop.
• Work hours may include occasional weekends and rotating after-hours shifts as required.
• The role involves interaction with customers, technicians, and vendors in a dynamic shop environment.
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.