Parts Counter Pro - Heavy-Duty Diesel Equipment

Istate Truck, Inc.; Sioux Falls (SD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Health and vision coverage

Paid Time Off

Holidays and floating holidays

401(k) with company matching

Long term disability

Short term disability

Life insurance

Healthiest You - virtual health care

PPE reimbursement

Pet insurance

Employee discounts

Employee assistance program (EAP)

Health and well-being screening

Job summary

Interstate Power Systems in Sioux Falls, SD is seeking a Parts Counter Representative to assist customers with heavy-duty truck and equipment parts needs. You will locate parts, process sales, manage inventory, and provide basic technical guidance to customers and technicians.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced shop environment. Some weekend/after-hours work may be required, with full benefits offered.

Qualifications

• Education: High school diploma or equivalent; automotive or diesel technology training is a plus.
• Experience in a parts department or heavy‑duty equipment industry is preferred but not required.
• Strong customer service and communication skills; ability to build rapport with clients.

Responsibilities

• Greet and assist customers with parts inquiries in person, over the phone, and via email.
• Lookup parts using catalogs, digital systems, and inventory databases and process sales.
• Assist with inventory control including receiving, stocking, and counts.
• Place special orders and coordinate with suppliers; communicate delivery timelines.
• Provide basic technical guidance on parts compatibility; collaborate with service techs.
• Maintain accurate records of sales, returns, and inventory transactions.
• Work with service and sales teams to ensure smooth operations and customer satisfaction.
• Keep the parts counter area clean, organized, and presentable.

Skills

Customer service

Parts lookup

Inventory management

Order processing

Technical support

Documentation

Team collaboration

Shop maintenance

Education

High school diploma

Job description

Interstate Power Systems in Sioux Falls, SD is seeking a Parts Counter Representative to assist customers with heavy-duty truck and equipment parts needs. You will locate parts, process sales, manage inventory, and provide basic technical guidance to customers and technicians.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced shop environment. Some weekend/after-hours work may be required, with full benefits offered.