Parts Counter Representative

TransChicago Truck Group; Gary (IN); On-site; USD 20,664 - 30,307; Full time

Job summary

TransChicago Truck Group in Gary, IN is seeking a Parts Counter Representative to help customers identify, locate, and purchase truck parts and accessories. You will assist walk-in customers, service technicians, and phone inquiries with parts needs, using catalogs and inventory systems.

The ideal candidate has 1–3 years in parts sales, familiarity with Freightliner/Kenworth/Peterbilt brands, basic mechanical knowledge, and proficiency with CDK/Procede or similar software.

Qualifications

• High school diploma, GED, or equivalent required.
• 1–3 years of experience in parts sales, preferably in truck/auto/heavy equipment dealership.
• Familiarity with truck brands (Freightliner, Kenworth, Peterbilt) and related parts a plus.
• Basic mechanical knowledge and ability to identify parts.
• Proficiency with computer systems and parts lookup software (CDK, Procede, or similar).
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Assist walk-in customers, service technicians, and phone inquiries with parts identification and sales.
• Look up parts using electronic catalogs and inventory management systems.
• Process customer orders, returns, and warranty claims accurately.
• Maintain knowledge of OEM and aftermarket parts, including heavy-duty truck systems.
• Track special orders and notify customers or technicians when parts arrive.
• Restock shelves to maintain a clean, organized parts department.
• Generate invoices and receive payments, as needed.
• Stay up-to-date on new product lines, recalls, and manufacturer bulletins via training platforms.
• All other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Parts identification

Education

High school diploma or equivalent

Tools

CDK

Procede

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling.We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road.We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

We’re looking for a Parts Counter Representative to join our Gary dealership team. This person will be responsible for assisting customers with identifying, locating, and purchasing truck parts and accessories.The ideal candidate has experience in parts sales (preferably in a truck or heavy-duty environment), strong communication skills, and a commitment to delivering excellent service.

We’re hiring for the following shifts:

• Monday-Friday:10:30a-7p or 1:30p-10p
• Tuesday-Saturday:Tu-Fr 9:30a-6p, Sat 7:30a-4p

Essential Functions & Responsibilities:

• Assist walk-in customers, service technicians, and phone inquiries with parts identification and sales
• Look up parts using electronic catalogs and inventory management systems
• Process customer orders, returns, and warranty claims accurately
• Maintain knowledge of OEM and aftermarket parts, including heavy-duty truck systems
• Track special orders and notify customers or technicians when parts arrive
• Restock shelves as needed to maintain a clean, organized parts department
• Generate invoices and receive payments, as needed
• Stay up-to-date on new product lines, recalls, and manufacturer bulletins through supplied training platforms
• All other duties as assigned

Education and/or Required Experience:

• High school diploma, GED, or equivalent required
• 1-3 years of experience in parts sales, preferably in a truck, automotive, or heavy equipment dealership
• Familiarity with truck brands (e.g., Freightliner, Kenworth, Peterbilt, etc.) and associated parts a plus
• Basic mechanical knowledge and ability to identify parts and components
• Proficiency with computer systems and parts lookup software (e.g., CDK, Procede, or similar)
• Strong organizational and communication skills
• Ability to work in a fast-paced environment and handle multiple priorities

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.