Parts Counter Professional

Toyota Of Scranton; Scranton (Lackawanna County); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Supplemental insurance options

401(k) retirement plan

Paid time off

Job summary

Toyota of Scranton is seeking a motivated Automotive Parts Counter Professional to join our team. You will provide high-quality parts support to technicians and retail customers, and ensure accurate pricing and part fulfillment.

This role emphasizes teamwork, accuracy, and a customer-first mindset. Previous automotive parts experience helps, but a willingness to learn and professional communication are essential.

Qualifications

• High school diploma or equivalent.
• Valid driver's license is a plus.
• Customer-service oriented with strong communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide high level service to internal and external customers.
• Ensure warranty parts procedures are followed and returns are managed.
• Keep parts properly stocked and organized.
• Quote parts for repair orders and deliver to technicians.
• Handle payments and assist with parts-related inquiries.

Skills

Customer service

Teamwork

Attention to detail

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Build Your Career with Toyota of Scranton!

Are you looking for an opportunity to grow your career, contribute to a winning team, and make a meaningful impact on customers and your community? Toyota of Scranton is looking for a motivated, customer-focused Automotive Parts Counter Professional to join our team.

At Toyota of Scranton, we believe our success starts with our people. We strive to create a workplace where team members are supported, professional growth is encouraged, and exceptional service is recognized. Whether you're bringing automotive parts experience or looking to build your knowledge in the industry, we value a strong work ethic, a willingness to learn, and a commitment to doing the right thing.

If you're ready to take pride in your work and grow with a dealership that values teamwork and integrity, we'd love to hear from you!

Our Core Values

Our core values shape how we serve our customers, work together, and contribute to our community.

Honesty

We act ethically, take responsibility for our decisions, and build lasting trust through accountability, transparency, and open communication.

Willingness to Help Others

We support our customers and coworkers, approach challenges with empathy, and believe in helping others learn, grow, and succeed.

Always Does the Right Thing

We put customers first, make responsible decisions, and protect the trust our customers and teammates place in us.

Passion for Excellence

We take pride in our work, continually develop our skills, and encourage one another to deliver high-quality results.

Commitment to Customers, Team, and Community

We believe in supporting the people around us, contributing to our local community, and bringing our best effort to the work we do every day.

What We Offer

We believe our team members should have access to benefits that support their well-being, financial future, and time away from work.

Our benefits package includes:

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Supplemental insurance options
• 401(k) retirement plan
• Paid time off

Benefit eligibility, coverage, and plan terms are subject to the applicable plans and dealership policies.

Responsibilities

• Provides high level of service to internal and external customers in a time sensitive nature.
• Ensures all warranty parts procedures are strictly adhered to including but not limited to, proper parts return stamp on all repair orders; failed part collection prior to issuing new part; secure and properly label all warranty return parts for warranty manager.
• Ensures all parts are properly stocked in correct bins at ALL times, no part should ever be out of proper location. If found out of location; parts should be returned or relocated immediately.
• Ensure that no part ever leaves the department without being billed out.
• Maintains stocked shelves for fast moving items and technician retrieved parts.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Answers phone calls, providing price quotes and other relevant parts and accessory related information.
• Pulls and fills all necessary parts for repair orders. Delivering parts to technicians when jobs are active, or shelving for techs when vehicles are not yet assigned.
• Notifies parts manager of low and out-of-stock parts or shop materials.
• Notifies service advisor and customer when special order parts have been received.
• Follows up on back-ordered parts.
• Ensures all internal requests for parts are billed accordingly.
• Receives payment from retail customers or obtains credit authorizations.
• Follows through with returns and core returns on all non-OEM and aftermarket parts.
• Helps to maintains clean and well-organized department.
• Accurately quoting parts for repair orders.

What We’re Looking For

We’re interested in candidates who take pride in their work, value customer service, and understand the importance of teamwork and accuracy.

Qualifications:

• High school diploma or equivalent.
• A valid driver's license is a plus, but not a necessity.

The right candidate will bring:

• A customer-first mindset and a professional approach to communication.
• Strong organizational skills and attention to detail.
• A dependable, team-oriented approach to daily responsibilities.
• The ability to manage priorities in a fast-paced environment.
• A willingness to learn, accept feedback, and develop new skills.
• A commitment to honesty, accountability, and quality service.

Previous automotive parts or dealership experience may be helpful, but candidates should be evaluated according to the actual requirements of the position. A willingness to learn and a commitment to providing excellent service are valued.

Earning Potential of $65,000+

Ready to take the next step in your career?

Join Toyota of Scranton and become part of a team that values integrity, teamwork, professional growth, and exceptional customer service. We look forward to learning more about what you can bring to our team!

The advertised earning potential is subject to the dealership's compensation structure, applicable performance criteria, and other plan terms. Actual earnings may vary and are not guaranteed unless expressly stated in the compensation agreement.

Equal Employment Opportunity

Toyota of Scranton is committed to equal employment opportunity. Applicants are considered based on job-related qualifications, relevant skills, and business needs, without discrimination on any basis protected by applicable federal, state, or local law. Reasonable accommodations will be provided to qualified applicants and employees with disabilities as required by applicable law.