Parts Counter Pro — Drive Sales & Customer Solutions

Sonic Automotive, Inc.; Mount Pleasant (TX); On-site; USD 36,000 - 67,000; Full time

Job summary

Toyota of Mt Pleasant, part of the Sonic Automotive family, seeks a Parts Counterperson to sell automotive parts at retail over the counter, shop, or by phone. The role supports service technicians and customers, processes orders, and ensures smooth daily operations at our Mount Pleasant location.

Annual pay range is $36k-$67k depending on sales and experience. High school diploma and 1 year in parts and 1 year of sales are preferred.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• One year of experience in an automotive parts dept.
• One year of sales experience.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Will be required to wear a dealership uniform at all times.
• All applicants must be authorized to work in the USA.
• All applicants must be able to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion products, and offer specials.
• Pull purchases from stock, determine availability for out-of-stock items, and submit emergency orders as requested.
• Answer phone calls to provide price quotes, information, and support to outside sales representatives and customers.
• Set up orders for daily shipment, delivery, or customer pick-up.
• Assist service technicians in selecting parts needed for repairs and process repair order envelopes for new orders.
• Notify Shop Foreman and customers when ordered parts have been received.
• Verify that technicians present duplicate repair orders and parts requisitions before parts are charged out; file appropriately.
• Process customer returns and issue credits with proper documentation and manager approval for exceptions.
• Handle credit card transactions in accordance with dealership guidelines and notify credit department of declined cards.
• Maintain clean and organized counter areas; replenish assigned inventory daily.
• Operate company and customer vehicles safely and legally; maintain valid driver's license and insurability.

Skills

Customer service

Sales experience

Parts knowledge

Communication

Reading comprehension

Education

High school diploma or equivalent

Job description

Toyota of Mt Pleasant, part of the Sonic Automotive family, seeks a Parts Counterperson to sell automotive parts at retail over the counter, shop, or by phone. The role supports service technicians and customers, processes orders, and ensures smooth daily operations at our Mount Pleasant location.

Annual pay range is $36k-$67k depending on sales and experience. High school diploma and 1 year in parts and 1 year of sales are preferred.