Parts Counter Pro: Customer Service & Inventory Expert

Sonic Automotive; Birmingham (AL); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Employee Discounts

Career Advancement

Résumé du poste

Sonic Automotive in Birmingham, AL is seeking a Parts Counterperson to provide outstanding service at the parts counter, assist customers, process orders and ensure smooth parts flow to service technicians.

The role requires 1+ year experience in an automotive dealership parts department, strong customer service and knowledge of automotive parts, plus familiarity with inventory systems. This is a full-time, on-site position with weekend availability and comprehensive benefits.

Qualifications

• 1+ years of experience in automotive dealership parts department.
• Strong customer service skills with the ability to build rapport and provide excellent assistance.
• Knowledge of automotive parts and their applications.
• Familiarity with inventory management systems and basic computer skills.
• Detail-oriented with excellent organizational and multitasking abilities.

Responsabilités

• Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
• Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
• Efficiently and accurately process parts orders, ensuring timely delivery to customers and service technicians.
• Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
• Monitor and maintain adequate levels of inventory to meet customer demand.
• Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership's system.
• Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
• Stay informed about new products and advancements in automotive parts to provide up-to-date information.
• Handle cash and process payments accurately, providing customers with receipts for transactions.
• Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.

Connaissances

Customer service

Parts knowledge

Inventory management

Computer skills

Detail oriented

Authorized to work in USA

Outils

Inventory management software

Description du poste

Sonic Automotive in Birmingham, AL is seeking a Parts Counterperson to provide outstanding service at the parts counter, assist customers, process orders and ensure smooth parts flow to service technicians.

The role requires 1+ year experience in an automotive dealership parts department, strong customer service and knowledge of automotive parts, plus familiarity with inventory systems. This is a full-time, on-site position with weekend availability and comprehensive benefits.