Parts Counter Pro: Customer Focus & Inventory Mastery

National Automotive Training Academy; Tomball (TX); On-site; USD 67,000 - 112,000; Full time

Job summary

Tomball Dodge Chrysler Jeep Ram is hiring a Parts Counter Representative to join our fast-paced dealership team. The role supports retail customers, service technicians, and the body shop by ensuring accurate parts sales and efficient inventory management.

Two positions available in Tomball, with front and back counter shifts; experience preferred but training provided. Excellent customer service and basic computer skills required.

Qualifications

• Strong customer service and communication skills required.
• Basic computer proficiency required.
• Ability to multitask and stay organized in a high-volume environment.
• Dependable and professional attitude; training provided if needed.

Responsibilities

• Assist retail and service customers in selecting the correct parts in a professional and efficient manner.
• Answer incoming calls and provide accurate pricing and availability information.
• Pull and fill parts orders from stock.
• Review body shop estimates to confirm correct parts and pricing.
• Place special orders and source out-of-stock parts as needed.
• Notify customers and service advisors when ordered parts arrive.
• Maintain accurate billing on repair orders.
• Process payments and issue credits for returned parts.
• Track backorders and maintain organized will-call files.
• Support inventory replenishment and lost sales tracking.
• Maintain a clean, professional front and rear counter area.
• Participate in training and stay current on new products.

Skills

Customer service

Communication

Computer skills

Multitasking

Professional attitude

Job description

Tomball Dodge Chrysler Jeep Ram is hiring a Parts Counter Representative to join our fast-paced dealership team. The role supports retail customers, service technicians, and the body shop by ensuring accurate parts sales and efficient inventory management.

Two positions available in Tomball, with front and back counter shifts; experience preferred but training provided. Excellent customer service and basic computer skills required.