Parts Counter Person

The Krumland Auto Group; Roswell (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision & Dental insurance

401K retirement plan

Paid vacation & holidays

Continuing education & training

Job summary

Krumland Auto Group in Roswell, NM is seeking a Parts Counter Person to join our family-owned organization. You will assist customers, sell parts over the counter, by phone, and through the shop, while providing friendly, professional service.

You will pull and fill orders, verify pricing, handle stock, process payments, and coordinate with the body shop and service team. We offer competitive pay and benefits, and welcome motivated individuals who value accuracy and customer satisfaction.

Qualifications

• Sells parts over the counter, through the shop, or by phone while maintaining customer focus.
• Assists customers in selecting required parts and explains companion part requirements.
• Ensures pricing aligns with estimates and maintains service standards.
• Pulls and fills orders from stock and notifies staff of out-of-stock items.
• Maintains inventory, processes payments, and ensures proper invoicing.

Responsibilities

• Notifies parts manager of out-of-stock parts.
• Locates out-of-stock parts from outside sources and submits emergency orders.
• Delivers parts to body shop and ensures parts are tagged with customer name and job number.
• Pulls orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and participates in training.

Skills

Reading comprehension

Professional appearance

Excellent communication

Attention to standards

Education

High school diploma

Driver's License

Job description

Krumland Auto Group is looking for a Parts Counter Person to join our organization.

We are family owned and operated which makes for a great work environment!

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Expectations General Expectations

Sells parts to all customers, over the counter, through the shop, or on the phone

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Sets up orders for daily shipment, delivery, or pick-up. Keeps front and rear counter areas clean and uncluttered. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance. Observes and practices all safety rules established by federal, state and local government. Conducts business in an ethical and professional manner, ensuring maximum customer satisfaction. Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction. Follows all company policies. Other duties may be assigned.

We offer full‑time employment with competitive pay andbenefits to include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

QualificationsEducation

High school diploma or the equivalent.

As Required by Toyota Motors.

Licenses

Driver's License

Pay is dependent on experience.