Parts Counter Person

Voss Auto Network; Monroe (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

2 weeks vacation after first year

Holiday Pay

Sick Leave Pay

Employee discounts on parts andservice

Direct Deposit

Job summary

Joe Morgan Honda is seeking a full-time parts counterperson to act as the primary liaison between the parts and service departments, handling over-the-counter, shop, and phone sales with a focus on customer satisfaction.

The role requires strong knowledge of automotive parts, accuracy identifying parts via VIN and EPC catalogs, and proficiency with dealership inventory software. Growth opportunities exist within a busy parts department.

Qualifications

• Previous automotive parts experience preferred.
• Dealership parts experience is a plus.
• Honda parts experience preferred but not required.
• Strong knowledge of automotive parts and basic vehicle systems.
• Ability to accurately identify parts using a VIN and EPCs.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with computers and dealership parts software.

Responsibilities

• Guarantee customer service and satisfaction.
• Assist customers in selecting required parts in a friendly, professional manner.
• Deliver or supply parts for service technicians.
• Assist outside sales reps with orders.
• Answer phone calls with price quotes and information.
• Meet department goals.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock items.
• Write purchase orders and arrange external purchases as needed.
• Use EPC and inventory systems proficiently.

Skills

Automotive parts experience

Customer service

Parts identification by VIN

EPC/inventory systems

Tools

EPC

Inventory software

Job description

Joe Morgan Honda is hiring a Full-time parts counterperson.

Joe Morgan Honda Offers

Medical, Dental, Vision, and Life Insurance.

2 weeks vacation after first year

Holiday Pay

Sick Leave Pay

Employee discounts on parts and service

Direct Deposit

This is a great opportunity for you to grow your career in the automotive business.

Joe Morgan Honda has a busy parts department and we need your help to continue to grow and offer exceptional customer service

Summary

The Parts Counterperson acts as the principal contact between the parts department and the service department for the sale of parts and accessories; and sells parts to all available customers, over the counter, through the shop, or on the phone.

Essential Duties:

• Works towards guaranteeing ultimate customer service and satisfaction
• Assist all customers (internal and external) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Delivers and/or supplies parts for the service techs in a fast and courteous manner.
• Assist outside sales representatives with their orders.
• Answer phone calls, providing price quotes and other information
• Strives to meet department goals and objectives
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Write purchase orders. Orders parts, and gets parts from outside suppliers as needed, with Parts or Service Manager's approval.
• Exhibits a sufficient level of proficiency in the use of EPC (Electronic Parts Catalog) and inventory systems according to dealership standards.
• Determines availability of parts and submits emergency orders for out-of-stock parts.

Qualifications

• Previous automotive parts experience preferred
• Dealership parts experience is a plus
• Honda parts experience is preferred but not required
• Strong knowledge of automotive parts and basic vehicle systems
• Ability to accurately identify parts using a VIN and electronic parts catalogs
• Excellent organizational and time-management skills
• Strong attention to detail
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with computers and dealership parts software
• Ability to work effectively with technicians, service advisors, customers, and vendors
• Must be dependable, punctual, and professional
• Valid driver's license with a good driving record
• Must be able to pass a background check and drug screening

Location:

Joe Morgan Honda

176 Garver Rd

Monroe OH 45050