Parts Counter Person

Gwinnett Place Ford; Duluth (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off & holidays

Career growth opportunities

Collaborative work environment

Job summary

Gwinnett Place Ford is looking for a Parts Counter Person in Duluth, Georgia. This role is focused on providing excellent customer service as you assist both the service department and external customers with their parts needs.

The ideal candidate will have Ford parts experience and a strong understanding of automotive parts along with effective communication skills. We offer a competitive salary ranging from $60,000 to $85,000, health insurance, and opportunities for career growth.

Qualifications

• Prior experience in a parts counter role is required.
• Strong knowledge of automotive parts and accessories is necessary.
• Excellent communication and customer service skills are essential.
• Detail-oriented and organized with proficient computer skills.

Responsibilities

• Assist customers in locating and ordering parts.
• Provide information about parts availability and track orders.
• Maintain organized inventory and ensure proper storage of parts.
• Deliver excellent customer service and resolve inquiries.

Skills

Ford parts experience

Knowledge of automotive parts

CDK or other dealership DMS experience

Proficiency with inventory management software

Excellent communication skills

Detail-oriented

Strong organizational abilities

Tools

XTime

OPS

Repairlink

OEConnection

Job description

Description of the Role

The Parts Counter Person at Gwinnett Place Ford in Duluth, Georgia, is responsible for providing exceptional customer service and assistance in the parts department. This role requires excellent communication and organization skills, as well as a strong attention to detail.

Responsibilities

• Assist the service department and all external customers in locating and ordering parts
• Provide accurate and timely information regarding parts availability
• Process and track parts orders
• Maintain organized inventory and ensure proper storage of parts
• Collaborate with other team members to ensure efficient operations
• Deliver exceptional customer service and resolve any inquiries or issues
• All other tasks assigned by the department manager

Requirements

• Ford parts experience in a parts counter role is required.
• Strong knowledge of automotive parts and accessories
• CDK or other dealership DMS experience is required.
• Proficiency withXTime, OPS, Repairlink, OEConnection preferred
• Excellent communication and customer service skills
• Detail-oriented with strong organizational abilities
• Ability to work in a fast-paced environment
• Proficient computer skills and ability to use inventory management software

Benefits

• Competitive compensation ranging from $60,000 to $85,000 per year (based on experience and performance)
• Health insurance and retirement plans
• Paid time off and holidays
• Opportunities for career growth and professional development
• A positive and collaborative work environment

About the Company

Gwinnett Place Ford is a leading automotive dealership based in Duluth, Georgia. We pride ourselves on providing quality vehicles and excellent customer service to our community. With a strong commitment to employee satisfaction and professional growth, we offer a supportive and rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.