Parts Counter Associate

Ken Garff Automotive Group; West Valley (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Year-end bonus program

Employee discounts

Growth opportunities

Job summary

Blackridge Fleet Center is seeking a Parts Counter Associate to support our parts department and deliver outstanding service.

The role requires strong customer service, basic computer skills, and the ability to lift up to 50 pounds. Automotive parts experience is preferred but not required; training provided. We offer competitive compensation and benefits through Ken Garff ecosystem.

Qualifications

• Must be 18 years or older and authorized to work in the U.S.
• A valid in-state driver's license and a good driving record, per company standards
• Positive attitude and high energy with a commitment to outstanding customer service
• Strong communication, organizational, and problem-solving skills
• Ability to read and comprehend job-related instructions and information, whether electronic or paper-based
• Basic computer skills and the ability to learn dealership software systems
• Previous automotive parts experience is preferred but not required
• Be able to accommodate the physical requirements of the role, including standing for 6–8 hours per day
• Lifting up to 50 pounds
• Working around noise, vibration, dust, and a variety of materials

Responsibilities

• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
• Assist in collecting overdue accounts
• Notify all special-order customers upon the arrival of parts

Skills

Customer service

Communication

Organizational skills

Problem-solving

Reading/comprehension

Basic computer skills

Dealership software

Automotive parts experience

Tools

Dealership software

Job description

Blackridge Fleet Center is currently looking for a Parts Counter Associate who aligns with our core values and acts with respect, integrity, growth, humility, and teamwork. Here’s why you’ll want to work here:

Competitive compensation package and 401(k) with company match Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year-end bonus program for ALL employees (Garff Giveback) Employee discounts on vehicle purchases, parts, service, and more! Opportunities and pathways to grow into service, management, and sales roles

Why you'll love working with us: Competitive compensation package and 401(k) with company match Wellness Time Off, plus holidays, plus a Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year-end bonus program for ALL employees (Garff Giveback) Employee discounts on vehicle purchases, parts, service, and more! Opportunities and pathways to grow into service, management, and sales role

Here’s what you’ll be doing:

• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting overdue accounts.
• Notify all special-order customers upon the arrival of parts.

Here’s what you’ll need:

• Must be 18 years or older and authorized to work in the U.S.
• A valid in-state driver's license and a good driving record, per company standards
• Positive attitude and high energy with a commitment to outstanding customer service
• Strong communication, organizational, and problem-solving skills
• Ability to read and comprehend job-related instructions and information, whether electronic or paper-based
• Basic computer skills and the ability to learn dealership software systems
• Previous automotive parts experience is preferred but not required
• Be able to accommodate the physical requirements of the role, including standing for 6-8 hours per day, lifting up to 50 pounds, and working around noise, vibration, dust, and a variety of materials

We are an Equal Opportunity Employer You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.