Parts Counter Associate

White Cap; Oxford (MS); On-site; USD 28,000 - 52,000; Full time

Job summary

White Cap is seeking a customer-focused team member to assist equipment customers with the right parts for maintenance and repair. You’ll support order processing, inventory control, and provide product knowledge to resolve customer issues.

Located on-site, this role emphasizes strong communication, multitasking, and basic computer skills. Prior parts sales and machinery knowledge are preferred, with 2–5 years in related work.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2–5 years of experience in area of responsibility.

Responsibilities

• Assist equipment customers in supplying the correct parts for maintenance and repair.
• Process orders, quote prices, and enter orders into the system.
• Pull orders and prepare items for outbound shipments.
• Keep parts stockroom and warehouse clean and organized.
• Assist with inventory control, receiving inventory, bin locating, and cycle counts.
• Provide product knowledge, troubleshoot, and help resolve customer issues.

Skills

Equipment knowledge

Parts sales experience

Customer service

Mechanical aptitude

Computer literacy

Multitasking

Problem solving

Communication

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Job Description / Qualifications

Responsible for assisting equipment customers in supplying the correct parts needed to maintain and repair equipment. Serves to bolster our relationship with customers from a product support standpoint.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders, quotes prices, and enters orders into the system and provides other information to the customers.
• Pulls orders as required and processes items for outbound shipments.
• Ensures cleanliness of parts stockroom and warehouse.
• Ensures merchandise displays are stocked and clean.
• Performs inventory control functions including, receiving inventory, bin locating, and cycle counts.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Knowledge of compact construction equipment
• Prefer parts sales experience
• Prefer heavy customer service experience
• Prefer mechanical aptitude
• Prefer advanced computer literacy
• Prefer proficient multitasker
• Prefer excellent customer service
• Prefer strong problem solving skills

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area

Sales

Work Type

On-Site

Recruiter

Crangi, Kelli

Req ID

WCJR-035309

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aspirational Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.