Parts Counter Advisor - GMC

Thompsons Auto Group; Placerville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Thompsons Auto Group is hiring a Parts Counter Clerk to provide outstanding customer service while managing parts inventory. The role involves assisting customers, processing orders, and maintaining organized displays. We're looking for someone with strong communication skills and a professional attitude, who can thrive in a team-oriented environment.

Benefits

Health insurance

401(k)

Paid time off

Supportive team environment

Qualifications

• Familiarity with parts inventory systems preferred.
• Professional appearance and attitude.
• Ability to manage multiple requests efficiently.

Responsibilities

• Assist customers and technicians with parts orders and inventory management.
• Conduct cash and credit transactions accurately.
• Maintain organized and visually appealing parts displays.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Thompsons Auto Group is committed to providing outstanding customer experiences, supporting the community, and fostering a positive workplace aligned with our core values: integrity, a servant’s attitude, accountability, continuous improvement, teamwork, and fun.

Position Summary

The Parts Counter Clerk is responsible for assisting customers and service technicians with parts orders, managing inventory, and maintaining the presentation and organization of the parts department. This role ensures timely, efficient, and friendly service, helping the parts department meet and exceed customer and service goals.

Reports To

Parts Manager

Key Responsibilities

Customer and Technician Support

• Order Fulfillment: Promptly take and fill orders for service technicians, helping them determine necessary parts and accessories for each job.
• Customer Interaction: Greet customers politely, assess their parts needs, and suggest additional products that may enhance their purchase. Inventory Knowledge: Acquire thorough knowledge of parts history, merchandise, and automotive services to recommend parts effectively.
• Cost Information: Provide accurate parts cost information to technicians and customers as needed.
• Follow-Up Communication: Inform customers and technicians of any delays, back orders, or special orders received.

Inventory Management

Record-Keeping: Keep the inventory control system and parts catalog up to date.

• Physical Inventory: Conduct periodic inventory checks and maintain records to ensure accurate stock levels.
• Receiving and Processing Deliveries: Verify merchandise against purchase invoices upon delivery, record it into the inventory system, and prepare it for presentation.
• Display Maintenance: Ensure parts displays are clean, organized, fully stocked, and visually appealing.

Sales and Cash Handling

Sales Transactions: Handle cash and credit card transactions accurately, maintaining precision in all register activities.

Promotions: Keep customer mailing lists updated, highlight new merchandise, and inform customers of specials and promotions.

Phone Sales: Conduct telephone transactions courteously and inform customers and staff of any new items, promotions, and special deals.

Qualifications

Education & Experience:

• High school diploma or equivalent required.
• Familiarity with parts inventory systems and automotive parts knowledge is preferred.
• Strong customer service and communication skills.
• Attention to detail and ability to meet the company’s quality standards.
• Professional appearance and attitude.
• Ability to manage multiple customers and requests efficiently.

Physical Requirements:

• Regular sitting, standing, walking, and climbing stairs.
• Regular bending, twisting, and lifting (up to 50 lbs).
• Reaching and overhead lifting regularly.
• Frequent hand/finger movements and grasping.

Expectations and Core Values

The Parts Counter Clerk is expected to uphold Thompsons Auto Group's commitment to integrity, accountability, and customer satisfaction. They will participate in regular team meetings, meet performance goals, and follow work rules and confidentiality agreements.

This position may require evening, weekend, and holiday hours as needed.

What We Offer

• Compensation: Competitive hourly rate.
• Benefits: Health insurance, 401(k), paid time off, and more.
• Culture: A supportive, team-oriented environment dedicated to community and personal growth.

Do you have familiarity with parts inventory systems and automotive parts knowledge?*