Parts Counter Advisor

Chevrolet of Puente Hills; California; On-site; USD 35,000 - 50,000; Full time

Job summary

Chevrolet of Puente Hills is seeking a Full Time Parts- Back Counter Advisor to assist customers in acquiring parts and ensure high service levels. This role involves over the counter and phone sales, order fulfillment from stock, and customer engagement.

The ideal candidate should have General Motors experience and strong customer service skills. Responsibilities include managing parts orders, notifying customers about special orders, and maintaining an orderly workspace.

Qualifications

• Previous General Motors Experience is a plus.
• Strong customer service skills.

Responsibilities

• Sells parts to customers over the counter, through the shop, or on the phone.
• Assists customers in selecting required parts in a friendly and professional manner.
• Provides high level of service to internal and external customers.
• Notifies parts manager of out-of-stock parts.
• Pulls and fills orders from stock.

Job description

Chevrolet of Puente Hills is looking for a Full Time Parts- Back Counter Advisor.

Previous General Motors Experience is a plus.

SUMMARY

Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES

• Essential Duties include the following. Other duties may be assigned.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.