Parts Counter

Surf City Nissan; Santa Clarita (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Surf City Nissan is seeking a reliable Parts Counter Associate to join our dealership. You will assist service technicians, advisors, and retail customers with parts inquiries, process orders, and ensure timely fulfillment.

The ideal candidate is organized, responsive, and sales-driven, capable of building strong relationships and maximizing parts revenue. You’ll manage wholesale accounts, follow up on quotes and backorders, coordinate deliveries, and maintain organized inventory.

Qualifications

• Automotive parts experience required (Kia, Hyundai experience is a plus).
• Wholesale parts sales experience strongly preferred.
• CDK experience is a plus.
• Strong communication, follow-up, and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Highly organized with attention to detail.

Responsibilities

• Assist service technicians, advisors, and retail customers at the parts counter.
• Process internal, retail, and wholesale orders accurately and efficiently.
• Develop, maintain, and grow wholesale accounts (body shops, repair facilities).
• Proactively follow up on quotes, backorders, and open opportunities.
• Coordinate deliveries and ensure timely order fulfillment.
• Maintain accurate inventory control and organization.
• Process returns, credits, and warranty parts per manufacturer guidelines.
• Communicate effectively with service and sales departments.

Skills

Customer service

Follow-up

Communication

Team-oriented

Detail-oriented

Tools

CDK

Job description

Position OverviewWe are seeking a reliable and detail-oriented Parts Counter Associate to join our Mazda dealership. This role is responsible for assisting internal and external customers with parts inquiries, processing orders, and ensuring accurate and timely fulfillment.The ideal candidate is organized, responsive, and sales-driven, with the ability to build strong relationships and maximize parts revenue.Key Responsibilities• Assist service technicians, advisors, and retail customers at the parts counter• Process internal, retail, and wholesale orders accurately and efficiently• Develop, maintain, and grow wholesale accounts (body shops, repair facilities)• Proactively follow up on quotes, backorders, and open opportunities• Coordinate deliveries and ensure timely order fulfillment• Maintain accurate inventory control and organization• Process returns, credits, and warranty parts per manufacturer guidelines• Communicate effectively with service and sales departmentsQualifications• Automotive parts experience required (Kia, Hyundai experience is a plus)• Wholesale parts sales experience strongly preferred• CDK experience is a plus• Strong communication, follow-up, and customer service skills• Ability to work in a fast-paced, team-oriented environment• Highly organized with attention to detailCompensation & Benefits• Hourly base pay + commission• Health, dental, and vision insurance• Paid time off and holidays• Opportunities for advancement within the organizationWhy Join UsWe are a family-owned dealership group that prioritizes long-term relationships, operational consistency, and employee growth. Our team environment is built on accountability, support, and clear expectations, with opportunities to develop within a growing organization.