Parts Counter

I-State Truck Center; Sioux Falls (SD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tool program

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays and floating holidays

401(K)

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

PPE Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program

Health and well-being screening

Job summary

I-State Truck Center in Sioux Falls, SD is seeking a Parts Counter Representative with experience in parts counter roles, preferably for heavy‑duty trucks or equipment. You will source and purchase parts, manage inventory, and price parts for customers and technicians, leveraging familiarity with computerized parts programs.

The role emphasizes delivering excellent customer service, accurate transactions, and teamwork while maintaining organized counter space.

Qualifications

• High school diploma or GED required.
• Experience in customer service or retail, preferably in automotive or heavy-duty parts sales.
• Strong communication and interpersonal skills.
• Proficiency in using computerized inventory systems and basic computer applications.
• Ability to lift and move heavy objects as needed.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently as well as part of a team.
• Flexibility to work weekends or evenings, as needed.

Responsibilities

• Lookup, price, and purchase parts for on highway diesel trucks, like Freightliner and Western Star.
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to technicians.
• Enter and pick customer orders from stock.
• Greet customers in a friendly and professional manner.
• Utilize computerized inventory systems to locate parts and check availability.
• Process parts orders accurately and efficiently, including invoicing and accepting payment.
• Maintain a clean and organized parts counter and work area.
• Assist with receiving and stocking parts shipments.
• Conduct regular inventory counts and reconcile discrepancies.

Skills

Customer service

Communication skills

Attention to detail

POS systems experience

Inventory management

Education

High School Diploma or GED

Tools

Electronic Parts Catalog

Inventory software

POS systems

Job description

Job Title: Parts Counter Representative
Company: I-State Truck Center
Location: Sioux Falls, South Dakota

I-State Truck Center is looking for a Parts Counter Representative for our Sioux Falls South Dakota location. We are looking for candidates that have any parts counter experience with a preference on heavy duty trucks or equipment. In this role you will source and purchase parts, manage parts inventory as well as pricing parts for our customers and technicians so familiarity with computer-based parts program is a plus.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy-duty truck parts needs. You will be responsible for providing exceptional customer service, identifying, and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service to our valued customers.

Why Join Interstate Companies?

Interstate Companies is a dynamic organization employing more than 1,700 team members across 40+ locations throughout the Upper Midwest. At Interstate, we live our Pride in Service values every day through our commitment to customers, teammates, and communities.

Parts Counter Representative Duties:

• Lookup, price, and purchase parts for on highway diesel trucks, like Freightliner and Western Star..
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to technicians.
• Enter and pick customer orders from stock.
• Greet customers in a friendly and professional manner.
• Utilize computerized inventory systems to locate parts and check availability.
• Process parts orders accurately and efficiently, including invoicing and accepting payment.
• Maintain a clean and organized parts counter and work area.
• Assist with receiving and stocking parts shipments.
• Conduct regular inventory counts and reconcile discrepancies.

Parts Counter Representative Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or retail environment, preferably in automotive or heavy-duty equipment parts sales.
• Strong communication and interpersonal skills.
• Proficiency in using computerized inventory systems and basic computer applications.
• Ability to lift and move heavy objects, as necessary.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently as well as part of a team.
• Flexibility to work weekends or evenings, as needed.

Parts Counter Representative Qualities:

• Experience working with automotive or heavy equipment parts and accessories.
• Knowledge of heavy-duty truck and equipment systems and components.
• Familiarity with automotive parts cataloging systems (e.g., Electronic Parts Catalog).
• Prior experience using point-of-sale (POS) systems.

Education:

• High School Diploma or GED required
• Additional sales, business, or technical training is a plus

Employee Benefits:

• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer.