Parts Counter

Valley Truck Centers; Cleveland (OH); On-site; USD 37,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Birthday day off

Employee discount

Vision insurance

Dental insurance

Job summary

Valley Ford Truck in Cleveland, OH is seeking a Parts Counter associate to assist customers with parts inquiries and purchases. You will manage inventory, process transactions, and provide knowledgeable support on parts and accessories.

Role requires at least 2 years in a similar role, excellent customer service, and familiarity with inventory systems. Monday–Friday 9am–6pm with rotating Saturdays; benefits include health, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a similar role, preferably automotive or machinery.
• Proven track record of excellent customer service in a retail/parts environment.
• Experience with inventory management systems and processes is highly desirable.

Responsibilities

• Assist customers in identifying and locating parts and accessories.
• Provide expert advice and recommendations on parts and accessories.
• Process sales transactions accurately and complete documentation.
• Maintain organized, well-stocked parts inventory and perform regular checks.
• Collaborate with service and sales departments to fulfill internal parts orders.
• Respond to customer inquiries in person, by phone, or email with high service levels.
• Stay informed about new products and industry trends in parts and accessories.
• Handle returns and exchanges according to company policies.
• Assist in preparing parts promotions and sales events.
• Keep the parts counter area clean and professional.

Skills

Parts knowledge

Customer service

Inventory systems

Sales transactions

Communication

Education

High school diploma

Job description

Job DetailsJob Location: Valley Ford Truck - Cleveland , OH 44125Salary Range: $37,000.00 - $65,000.00 Base+Commission/monthJob Purpose: The Parts Counter position is responsible for assisting customers with their parts inquiries and purchases, ensuring a high level of customer satisfaction. This role involves managing inventory, processing transactions, and providing knowledgeable support regarding parts and accessories.

Key Responsibilities

• Assist customers in identifying and locating the correct parts and accessories for their needs.
• Provide expert advice and recommendations on parts and accessories based on customer inquiries and requirements.
• Process sales transactions efficiently and accurately, ensuring all documentation is completed correctly.
• Maintain an organized and well-stocked parts inventory, conducting regular inventory checks and restocking as necessary.
• Collaborate with service and sales departments to fulfill internal parts orders and support overall dealership operations.
• Respond promptly to customer inquiries, both in-person and via phone or email, ensuring a high level of customer service.
• Stay informed about new products, industry trends, and advancements in parts and accessories.
• Handle returns and exchanges in accordance with company policies, ensuring customer satisfaction.
• Assist in preparing and conducting parts promotions and sales events to drive business growth.
• Maintain a clean and organized parts counter area, ensuring a professional appearance at all times.

Work Schedule

• Monday thru Friday 9am-6pm
• Rotating Saturdays (currently on a 6 week rotating schedule)

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Required Education

• High school diploma or equivalent is required.

Required Experience

• Minimum of 2 years of experience in a similar role, preferably within the automotive or machinery industry.
• Proven track record of providing excellent customer service and support in a retail or parts environment.
• Experience with inventory management systems and processes is highly desirable.

Required Skills and Abilities

• Must be able to pass background check, motor vehicle report and drug screen
• Strong knowledge of automotive or machinery parts and components.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Proficiency in using computer systems and software for inventory and sales transactions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail to ensure accuracy in parts identification and order processing.
• Ability to lift and handle heavy parts and equipment as needed.
• Demonstrated ability to work independently as well as part of a team.