Parts Coordinator, Purchasing

Raymond Corp.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Raymond Corporation is seeking a Parts/Customer Service Specialist to exceed customer expectations by securing parts promptly and efficiently. You will provide quality technical support to external and internal customers and other departments, while maintaining accurate inventory and a professional image.

Responsibilities include processing orders, maintaining databases, and researching customer requirements using multiple resources; you will work in a team environment and promote continuous

Qualifications

• Minimum of High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Basic sales mindset or previous sales experience.
• Basic technical skills and/or material handling background.
• Proficiency with Microsoft Office – Excel, Word, Outlook.

Responsibilities

• Provide quality parts and customer service to customers.
• Enter orders accurately and follow business system policies.
• Process stock, emergency and special orders as required.
• Maintain an accurate parts and supplier database.
• Support department and company goals in a team environment.
• Provide technical support and research for customers.
• Maintain inventory levels and system integrity.
• Research customer requirements using various resources.
• Project a courteous and professional image at all times.
• Maintain a safe, non-hazardous work environment.

Skills

Customer service

Communication

Sales mindset

Technical aptitude

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Full-time/Part-time

Full-time

Job Description

To exceed customer expectations by securing parts for our customers on a timely basis and in the most efficient way. Provide quality technical support to our external and internal customers and other departments.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide the best quality parts, customer service and technical support in our industry.
• Execute business system policies and processes thru accurate order entry.
• Process stock, emergency and special orders as required.
• Maintain an accurate supplier and parts database.
• Work in a team atmosphere supporting the goals and objectives of our department and company.
• Provide technical support and research for internal and external customers.
• Responsible for maintaining accurate inventory levels and business system integrity.
• To research customer requirements through the use of various mediums including microfiche, business systems, iParts, technical inquiries, manuals, the internet and various other resources.
• Project a courteous and professional image at all times.
• Maintain a safe and non-hazardous work environment.
• Follow all department and company policies and procedures.

OTHER DUTIES AND RESPONSIBILITIES

• Build strong customer relationships
• Promote products and services offered by Carolina Handling.
• Perform other duties as assigned by manager/supervisor.
• Support the Parts Departments Vision and promote a culture of continuous improvement.

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of High School Diploma or equivalent.
• Excellent communication skills: written, verbal and listening.
• Basic sales mindset or previous sales experience
• Basic technical skills and/or material handling background.
• Strong desire to exceed customer’s expectations.
• Must possess demonstrated excellent customer service skills.
• Excellent time management and organizational skills.
• Basic understanding of all office equipment i.e.: computer, fax machine, copier, microfiches, multi-line phone; 10 key calculator, and filing systems.
• Proficiency with Microsoft Office Products – Excel, Word, Outlook

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The Raymond Corporation is an E-Verify Employer.