Parts Coordinator

VIVE Collision; North Haven (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

VIVE Collision is seeking a Parts Coordinator to manage procurement, receiving, organization, and control of parts for collision repairs. You will work with managers and technicians to keep parts available, accurate, and on schedule.

The role requires dispatcher‑level coordination, strong vendor relations, and familiarity with CCC ONE. Candidates should multi‑task, ensure accuracy, and support profitability through efficient parts handling.

Qualifications

• Must be at least 18 years of age.
• Have a valid driver’s license with a satisfactory MVR.
• Experience in a collision repair parts department is required.
• Strong knowledge of automotive parts and OEM repair procedures.
• Experience with CCC ONE estimating and management software is preferred.
• Proven ability to manage vendor relationships, inventory, and purchasing processes.
• Strong organizational and time management skills; able to prioritize tasks.
• Excellent communication and interpersonal skills for cross‑functional collaboration.
• Ability to read and interpret repair estimates and parts documentation.
• Strong attention to detail and problem‑solving abilities.
• Basic computer proficiency including Microsoft Office and inventory systems.

Responsibilities

• Oversee procurement, receiving, organization and management of all parts for the collision repair process.
• Collaborate with GM, Estimators, Production Manager and Technicians to resolve part issues.
• Monitor parts availability and communicate delivery schedules and delays.
• Maintain accurate inventory records and update status in the shop management system.
• Build strong vendor relationships to ensure timely delivery and quality service.
• Drive to pick up, transport and deliver parts when needed.

Skills

Age 18+

Driver's license

Collision parts exp

CCC ONE exp

Vendor relations

Inventory management

Organizational skills

Communication skills

Reading repair estimates

Attention to detail

Basic IT skills

Tools

CCC ONE

Job description

The Parts Coordinator is responsible for overseeing the procurement, receiving, organization, and management of all parts required throughout the collision repair process. This role ensures the right parts are available at the right time to support efficient production, minimize repair delays, and maintain profitability. Working closely with the General Manager, Estimators, Production Manager, and Technicians, the Parts Coordinator is accountable for inventory accuracy, vendor relationships, parts-related key performance indicators (KPIs), and delivering exceptional operational support throughout the repair process.

Job Requirements

• Order parts from approved vendors and dealerships based on repair estimates, blueprints, and supplements.
• Monitor parts availability and proactively communicate delivery schedules, back orders, and delays to estimators and production staff.
• Receive, inspect, verify, and document all incoming parts to ensure accuracy and quality.
• Perform mirror matching of parts to repair orders before repairs begin to verify proper fit and completeness.
• Identify damaged, incorrect, or missing parts and coordinate prompt returns, replacements, and vendor credits.
• Maintain accurate inventory records and update parts status within the shop management system.
• Track and monitor all parts deliveries to ensure production schedules remain on target.
• Build and maintain strong working relationships with vendors, dealerships, and suppliers to ensure timely delivery and quality service.
• Collaborate with the General Manager, Production Manager, Estimators, and Technicians to resolve part-related issues that could impact repair timelines.
• Monitor and drive parts-related key performance indicators (KPIs), including parts cycle time, gross profit, inventory accuracy, and return rates.
• Maintain an organized, clean, and efficient parts department while ensuring proper storage and handling of inventory.
• Ensure compliance with company policies, OEM repair procedures, and safety standards.
• Coach and support Parts Clerks or other parts department team members as applicable.
• When applicable, drive to pick up, transport, and deliver parts between vendors, suppliers, and the facility, ensuring parts are handled securely and delivered accurately and in a timely matter.
• Perform additional duties assigned to support shop operations and overall business performance.

Skills and Qualifications

• Must be at least 18 years of age.
• A valid driver’s license and satisfactory motor vehicle record (MVR) are required.
• Previous experience in a collision repair parts department required, with leadership or management experience preferred.
• Strong knowledge of automotive parts, collision repair processes, and OEM repair procedures.
• Experience with CCC ONE estimating and management software is strongly preferred.
• Proven ability to manage vendor relationships, inventory, and purchasing processes.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities and meet production deadlines.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with technicians, estimators, vendors, and management.
• Ability to read, interpret, and understand repair estimates, work orders, parts documentation, and technical information.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Basic computer proficiency, including Microsoft Office and inventory management systems.