Parts & Billing Agent US

Solotech; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Restaurant beverages? (not specified)

Job summary

Solotech in Las Vegas, NV is seeking a Parts and Billing Agent to maintain accurate warehouse inventory, prepare expendables for rental orders, and log receipts and returns. You will work with Service Managers to ensure orderly storage and timely distribution to service techs.

Responsibilities include processing orders, conducting regular cycle counts, and handling RMA shipments. Proficiency in Salesforce and D365 helps you keep procedures aligned with billing standards and internal controls.

Qualifications

• High school diploma or GED required.
• One year in an audiovisual workshop or live events is a plus.
• Knowledge of R2 inventory software is an asset.
• Experience with Salesforce is an asset.

Responsibilities

• Prepare orders of average complexity and process them for shipment.
• Maintain parts inventory and implement organization best practices.
• Manage expendables inventory and ensure proper storage and upkeep.
• Follow company and industry quality and prep standards.
• Provide weekly inventory change logs to the Service Coordinator.
• Coordinate safe transport of items and handle RMA returns to vendors.
• Receive and allocate parts in Salesforce and D365 to work orders.
• Assist with retirement requests and audits between R2 and Salesforce.
• Perform other related tasks as assigned.

Skills

Office 365

Customer service

Teamwork

Organization

Education

High School Diploma or GED

Tools

R2 inventory software

Salesforce

D365 / Microsoft Dynamics 365

Excel

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Find out more at: www.solotech.com

The Parts and Billing Agent must keep an accurate inventory, prepare expendables for rental orders, PIK parts for Tour Support, as well as place parts and expendables back into the inventory, log, and store it properly in the space provided upon return or receipt. Receive and distribute parts related to Service Bench technician requests.

Your day will look like this:

• Prepare orders of average complexity, scan them, and put them inside the appropriate transport.
• Jointly with the Service Manager, maintain the parts inventory and observe and implement best practices for organization.
• Jointly with the Service Manager maintain the support expendables inventory, including but not limited to, haze fluid, gel, lamps, tape, cleaning supplies.
• Follow the quality and preparation standards of the company and/or industry.
• Ensure that their section is organized, clean, and all items are stored and properly maintained.
• Provide weekly warehouse change log reports and updates to LP Service Coordinator.
• Ensure safe and secure transportation and shipment of RMA returns to vendors.
• Prepare Show Supply Parts following all appropriate billing procedures.
• Conduct regular inventory cycle counts and conduct adjustment within inventory system.
• Reception in Salesforce and D365 of all parts ordered for Workorders and all Warehouse Salesforce Part requests, insuring proper distribution to service techs and warehouse personnel.
• Working jointly with the Service Manager, file retirement requests and perform audits between R2 and Salesforce.
• All other related tasks assigned.

Your profile:

• High School Diploma or GED
• One year's experience in an audiovisual equipment workshop or in the Live Events industry is a plus.
• Knowledge of the R2 inventory software (an asset)
• Good knowledge of Office 365 (D365, Excel, Outlook)
• Some knowledge of the Live Events and/or rental industry in the entertainment and corporate environment is a plus.
• Knowledge of Salesforce (an asset)
• Teamwork oriented
• Well-developed organization skills
• Ability to prioritize tight deadlines.
• Ability to work under pressure and adapt to change.
• Strong customer service skills
• Forklift truck driver’s license (an asset)
• Flexible working schedule (an asset)

Physical Requirements:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, reach, push and lift to 50 lbs.

Work Requirements:

• Time will be spent in a warehouse setting.
• Flexible work hours to support operations.
• Environment may be fast paced, hot, cold, and dark.

Solotech is an equal opportunity employer.