Parts Associate

Colton RV; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Commission

Employee discounts

RV Rental

Training certifications

Health Insurance

PTO

Advancement

Job summary

Colton RV & Marine is seeking a Parts Associate to identify and source RV parts, process orders, and maintain organized inventory for our service team. You will ensure technicians have the right parts to complete repairs and help customers with pricing and product information.

You’ll grow knowledge of RV parts and accessories, with opportunities to cross-train as a Camping Advisor, expanding customer-facing responsibilities and product lines.

Qualifications

• Excellent customer service and communication skills, both in person and over the telephone and email.
• Strong organizational, follow-up, and time-management skills with attention to detail.
• Ability to work independently while effectively communicating and collaborating with technicians, service advisors, customers, vendors, and other employees.
• Computer proficiency and the ability to learn dealership parts and inventory software.

Responsibilities

• Identify and source parts for technicians, service advisors, and customers using manuals, catalogs, computer systems, and vendor resources.
• Order and purchase parts from vendors and distributors, including creating purchase orders and special orders.
• Manage orders, track shipments, and communicate status and availability to technicians, advisors, and customers.
• Receive and inspect incoming parts, verify quantities against invoices, and properly stock and organize inventory.
• Maintain inventory accuracy, including parts issued, received, outside purchases, warranty returns, and open purchase orders.
• Research alternatives when parts are obsolete, unavailable, upgraded, or substituted.
• Support the service department by making sure technicians have the correct parts when needed and following up on outstanding orders.
• Work with vendors, distributors, technicians, service centers, and dealership staff to resolve parts and ordering issues.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Inventory software

Job description

Description

Start with parts. Build your knowledge. Grow your career at Colton RV & Marine!

We’re looking for an organized, motivated Parts Associate who enjoys solving problems, keeping things moving, and learning something new. In this fast-paced role, you’ll support our service team by identifying and sourcing parts, processing orders, and maintaining organized inventory. Your attention to detail and follow-through will help ensure our technicians have the right parts to get our customers back to their adventures.

Essential Functions:

• Identify and source parts for technicians, service advisors, and customers using manuals, catalogs, computer systems, and vendor resources.
• Order and purchase parts from vendors and distributors, including creating purchase orders and special orders.
• Manage orders, track shipments, and communicate status and availability to technicians, advisors, and customers.
• Receive and inspect incoming parts, verify quantities against invoices, and properly stock and organize inventory.
• Maintain inventory accuracy, including parts issued, received, outside purchases, warranty returns, and open purchase orders.
• Research alternatives when parts are obsolete, unavailable, upgraded, or substituted.
• Support the service department by making sure technicians have the correct parts when needed and following up on outstanding orders.
• Work with vendors, distributors, technicians, service centers, and dealership staff to resolve parts and ordering issues.
• Maintain a clean, organized stockroom/warehouse and professional parts operation.
• Build strong knowledge of RV parts, accessories, and applications to accurately identify what is needed.
• Provide some retail/customer assistance, including pricing, recommendations, and explaining RV components and systems.

Your opportunity doesn’t stop there! As you build your knowledge and confidence in our parts operations, you’ll have the opportunity to cross-train as a Camping Advisor, expanding your product knowledge and developing the skills to work more directly with customers and support their RV needs. This role is a great fit for someone who takes initiative, enjoys connecting with people, and is eager to grow beyond their day-to-day responsibilities.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year of dealership, auto parts store, retail parts counter, warehouse, or related experience preferred.
• General knowledge of RV or RV industry experience is highly desirable but not required.
• Excellent customer service and communication skills, both in person and over the telephone and email.
• Strong organizational, follow-up, and time-management skills with attention to detail.
• Ability to work independently while effectively communicating and collaborating with technicians, service advisors, customers, vendors, and other employees.
• Ability to multitask and work efficiently in a fast-paced environment to meet deadlines.
• Computer proficiency and the ability to learn dealership parts and inventory software.
• Ability to identify parts and understand their general function and application.
• Strong inventory organization and record-keeping skills.
• Professional, dependable, and team-oriented attitude.

What's In It For You!

• Hourly wage + commission based on eligible parts and accessory sales
• Employee discounts on units and merchandise company-wide
• Employee RV Rental Program
• Paid product training and certifications
• Health, dental, vision, and life insurance, and 401k program
• Paid time off and holiday pay
• Opportunities for advancement within a growing dealership