Parts Associate

Atlanta Fork Lifts, Inc.; Jacksonville (FL); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (TMHS) is seeking a Parts Associate to locate and supply repair parts for customers, technicians and sales staff. You will use data to identify correct parts and suggest alternatives to speed repairs while delivering superior service.

The role requires strong communication, organizational skills, and 3+ years in parts procurement; forklift knowledge is a plus. Office-based position with potential light lifting up to 50 pounds.

Qualifications

• Strong communication, organizational and time management skills.
• Above average computer skills: typing, NDS, Microsoft Word, Excel, PowerPoint.
• Demonstrate good decision-making skills in fast paced environment.
• Ability to work well with customers and co-workers; team player attitude required.
• General knowledge of inventory control methods and forklift parts.

Responsabilités

• Locate and supply parts for customers; identify correct parts using schematics.
• Communicate with vendors, designate shipping methods, process orders.
• Follow up to ensure customers receive repair parts as promised.
• Maintain PO system and monitor outstanding POs; use Dealer Portal for Toyota parts.
• Source non-Toyota parts and aftermarket parts; adhere to 5S policies.
• Occasionally operate forklift equipment; participate in training.

Connaissances

Strong communication

Organizational skills

Time management

Customer service

Team player

Self-starter

Formation

High School Diploma or GED

Outils

Microsoft Word

Microsoft Excel

PowerPoint

NDS

Description du poste

SUMMARY

The TMHS Parts associate is dedicated to providing top level support to customers, technicians and sales associates in need of repair parts. You will be responsible for using the data provided to locate the correct parts required as well as making recommendations for associated parts needed to do the job right in an efficient manner. Ultimately, you will maintain and improve our brand, ensuring that we exceed the customers’ expectations with exceptional product knowledge and superior customer service skills.

Description

The TMHS Parts associate is dedicated to providing top level support to customers, technicians and sales associates in need of repair parts. You will be responsible for using the data provided to locate the correct parts required as well as making recommendations for associated parts needed to do the job right in an efficient manner. Ultimately, you will maintain and improve our brand, ensuring that we exceed the customers’ expectations with exceptional product knowledge and superior customer service skills.

Job Description

The parts associate is the person responsible for locating and supplying parts for the customer. He/she must have above average people skills and adequate product knowledge that enables you to know all the applicable parts required to do certain jobs. Forklift technical experience is not a requirement but is a benefit for this position. He/she uses various forms of schematics for identifying specific parts daily. You will communicate with vendors for those parts, designate shipping methods, process the orders, and follow up to ensure the customer gets their repair parts when promised.

Requirements

SKILLS/RESPONSIBILITIES

• Strong communication, organizational and time management skills
• Above average computer skills: typing, NDS, Microsoft word, Microsoft excel, Powerpoint, etc…
• Demonstrate good decision-making skills in fast paced environment
• Ability to work well with customers and co-workers, team player attitude a must
• Average knowledge of forklift, parts and their functions
• General knowledge of inventory control methods
• Maintain PO system and monitor outstanding PO’s
• Ability to utilize Dealer Portal for parts lookup and ordering for Toyota units
• Ability to source non-Toyota parts as well as all makes of aftermarket parts
• Follow all 5S policies and procedures
• Competitive spirit with a self-starter personality
• Occasionally operate forklift equipment (training internally provided)
• Company provided parts procurement training is ongoing and required by the parts associate
• Must be able to lift 50 pounds

Work Experience Requirements

3+ years of parts procurement experience

Forklift technical experience a plus

Education/Certification/License Requirements

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employees are occasionally required to stand, walk; sit; and reach with hands and arms. Employees must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Employees must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary. Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace