Parts and Service Specialist

goflexcar; Lilburn (GA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

401(k) with company match

Health insurance from day one

Uniforms

Paid holidays and PTO up to 120 hours

Job summary

Flexcar is seeking a Parts and Service Specialist in Lilburn, GA. The role improves maintenance and repairs for our fleet with parts sales, stocking, ordering, and inventory control.

You’ll schedule service appointments, create repair orders, and coordinate with technicians to ensure smooth operations. The ideal candidate has 3+ years in service/parts, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

• 3+ years of service and parts experience preferred.
• Must be at least 18 years old.
• Valid driver’s license and acceptable driving record.
• Ability to lift tools and supplies up to 75 lbs.
• Willingness to work days, evenings, weekends and/or holidays.

Responsibilities

• Assist with parts sales, stocking, ordering, receiving and returns.
• Schedule customer appointments and coordinate with technicians.
• Create and manage repair orders end-to-end.
• Source, order, receive, locate, allocate, and reconcile parts inventory.
• Maintain accuracy of inventory and support EH&S compliance.

Skills

Parts experience

Automotive knowledge

Customer service

Job description

Job Title:Parts and Service Specialist

Employee Type:Full Time, Non-Exempt

Compensation:$22.50/hr. + Full Benefit Package Day One
We wantyouto be a part of our team — not just for a job, but for a long-term career.We'recommitted to investing in your growth, helping you build your skills, and supporting your professional development every step of the way. As a key player in our success,you’llwork with some of the largest fleet companies in America and gain hands-on experience with our 209 unique vehicle models. Join us and grow your future with a company that believes in your potential.
Flexcaris completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operationalexpertisewith technology, data, and AI,we’retransforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
Parts and Service Specialist:

Under minimal supervision, the Parts and Service Specialist will perform allnecessary procedures toassistwith maintenance and repairs ofFlexcarvehicles. This employee willbe responsible forparts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties asrequired.

WhatYou’llLove about this Role:

• Being a core member of our Onsite Market Operations team – our customer satisfaction depends on you.

• Being part of an automotive company that recognizes talent – where you can make a difference.

• We are growing quickly – which means your career can grow quickly with us too.

What Drives Success for this Role:

• Identify, order, and maintain correct supplies and partsin order toproperly service vehicles.

• Actively negotiate favorable costs/terms with local vendors for parts and supplies.

• Meet and greet all service customers in a manner that embodies a customer centric experience

• Handle direct customer contacts,transferredcallsfrom customer care, andassistin planning for each customer.

• Use functional knowledge, investigate customerconcerns,and ask probing questions to solve customer concerns as quickly as possible.

• Using company tools to source, order, receive,locate,allocate, and reconcile parts inventory.

• Track corereturns andprocess them back to vendors fortimelycore credits.

• Return parts as needed to keep on-hand parts to a minimum.

• Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)

• Assist with Environmental Health and Safey EH&S compliance for site in conjunction with Site Lead

• Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting ordroppedoff their vehicle, and consistently meet those call time commitments.

• Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process.

• Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house.

• Remain calm,solution-oriented, and empathetic throughout escalated customer interactions.

• FollowFlexcarstandard operating procedures (SOPs) at all times.

• Keepthe workplacefree and clear of hazards, according to 5S standards.

• Review work orders for accuracy of work performed and parts installed.

• Use of computers, including internal and external technologysystemsin ordertocompletedaily assignments.

• Assistin onboarding other new team members and be a good team player.Provide support to other associates and managers as needed.

• Must be abletowork days, evenings,weekendsand/or holidays.

• Willingness to work in varying weather conditions.

• Ability to carry tools and supplies up to 75lbs.

• Valid driver’s license and an acceptable driving record (per company standards)

• 3+ years of service and parts experience is preferred.

• At least 18 years old

What tops of the tank:

• Rest &Relax!Potential toaccrue80 hoursof PTO your first year, and up to120 hoursin later years plus multiple company paid holidays and40 hoursof Sick time.

• Save for Your Future!401(k) with company match from day one of hire

• Benefits:Excellent, low-cost healthcare coverageincluding:medical, dental, vision, eligibility day one

• Drive aFlexcar!Discounted employee rate onFlexcarproducts and no annual membership fee

• Weekly Pay

• Uniforms

• and other amazingperks!

Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended atanytimeat the sole discretion of the Employer.
Flexcaris an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.Flexcarprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.