Parts and Service Manager BOSR

Winchester-Equipment-Co.-1; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement

Paid time off

Performance-based compensation

Job summary

Winchester Equipment Co. in Richmond, VA seeks a Parts and Service Manager to lead the parts and service operations at its Bobcat construction equipment dealership.

You will manage a team, ensure timely repairs, maintain parts inventory, and drive service sales while upholding safety and quality standards. The role requires 3+ years in a leadership capacity within equipment/service fields, proficiency with dealer systems, and a focus on exceptional customer experience.

Qualifications

• Three+ years of leadership experience in equipment/service environments.
• Strong knowledge of parts, service, repair processes, work orders, warranties, and inventory management.
• Excellent customer service, communication, organization, and problem-solving skills.

Responsibilities

• Lead and develop parts and service team members.
• Oversee daily department workflow, work orders, repairs, parts availability, and customer communication.
• Set performance expectations and monitor productivity, quality, and customer satisfaction.
• Drive parts and service sales by identifying customer needs and building relationships.
• Review estimates, repair orders, warranties, invoices, and reports for accuracy.
• Maintain inventory levels and improve turns, fill rates, and obsolete inventory management.
• Ensure technicians have tools, parts, and training to complete work safely and efficiently.
• Partner with sales, rental, and branch leadership to support deliveries and dealership goals.
• Maintain a safe, clean, and organized work environment.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

MS Office

Dealership systems

Team coaching

Budget awareness

Education

High school diploma or equivalent

Technical training or associate degree preferred

Tools

Dealership management systems

Microsoft Office

Job description

Parts and Service Manager - Bobcat Construction Equipment Dealership

Location: Richmond, VA | Employment Type: Full-Time

Build a Strong Team. Deliver Exceptional Service. Keep Customers Moving.

We are seeking an experienced, customer-focused Parts and Service Manager to lead the parts and service operations at our Bobcat construction equipment dealership. This key leadership role is responsible for building a high-performing team, delivering an outstanding customer experience, improving department performance, and ensuring customers receive the parts, repairs, and support they need to keep their equipment working.

What You'll Do

• Lead, coach, schedule, and develop parts and service team members.
• Oversee daily department workflow, work orders, repair scheduling, parts availability, and customer communication.
• Set clear performance expectations and monitor productivity, quality, efficiency, and customer satisfaction.
• Drive parts and service sales by identifying customer needs, following up on opportunities, and building lasting relationships.
• Review estimates, repair orders, warranty claims, invoices, and departmental reports for accuracy and timely completion.
• Maintain appropriate parts inventory levels while improving turns, fill rates, and obsolete inventory management.
• Ensure technicians have the tools, parts, information, and training needed to complete work safely and efficiently.
• Resolve customer concerns professionally and create practical solutions that strengthen customer confidence.
• Partner with sales, rental, and branch leadership to support equipment deliveries, customer commitments, and dealership goals.
• Maintain a clean, organized, and safety-focused work environment in accordance with company and manufacturer standards.
• Manage department expenses, staffing, and operating results to achieve revenue and profitability objectives.
• Support Bobcat programs, product updates, warranty requirements, and service initiatives.

What We're Looking For

• Three or more years of leadership experience in equipment, automotive, truck, agriculture, rental, or a related service environment.
• Working knowledge of parts, service, repair processes, work orders, warranties, and inventory management.
• Strong leadership skills with the ability to coach employees, set priorities, and hold a team accountable.
• Excellent customer service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Comfort using dealership management systems, manufacturer portals, email, and Microsoft Office applications.
• Basic financial understanding, including labor recovery, margins, expenses, budgets, and departmental profitability.
• Valid driver's license and an acceptable driving record.
• High school diploma or equivalent required; technical training or an associate degree is preferred.
• Bobcat or compact construction equipment experience is preferred, but strong related industry experience will be considered.

Why Join Our Team?

• Leadership opportunity with a respected construction equipment brand
• Competitive compensation with performance-based earning potential
• Medical, dental, vision, retirement, and paid-time-off benefits
• Manufacturer-supported training and professional development
• Stable, team-oriented work environment with the opportunity to make a measurable impact

Physical and Work Requirements

This position regularly works in an office, parts department, shop, and equipment yard environment. The employee must be able to communicate effectively, move throughout dealership facilities, safely lift and carry items weighing up to 50 pounds with or without reasonable accommodation, and work around construction equipment, noise, dust, weather conditions, & any other sounds..

Winchester Equipment is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.