Parts and Service Customer Service Representative

Jobvite, Inc.; North Branch (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Stepp Manufacturing in North Branch, MN is seeking a Parts and Service Representative to assist customers with parts and service needs, troubleshoot equipment, and identify required parts. The role involves shipping and tracking customer orders and learning our ERP system.

Strong customer service and mechanical aptitude are essential. The position offers a 50/50 shop/office mix with reading blueprints, BOMs, and basic electrical knowledge.

Qualifications

• High School diploma or GED required.
• 1-3 years customer service experience preferred.
• Some hydraulics and/or other power transmission systems experience/knowledge preferred.
• Some 12 volt electrical systems experience/knowledge preferred.
• Effective communication skills required.
• Must be able to read and interpret blueprint drawings, BOMs, and procedures.

Responsibilities

• Answer parts and service related calls with strong customer service.
• Assist customers with troubleshooting and ordering parts by phone or email.
• Identify solutions to resolve customer issues.
• Learn and use the Syspro ERP system.
• Identify parts needed for maintenance/repair and enter sales orders.
• Process job tickets and coordinate shipments.
• Package and ship parts orders using UPS WorldShip.
• Learn equipment basics to assist customers and train users.

Skills

Customer service

Mechanical aptitude

Communication skills

Teamwork

Reading blueprints

Education

High School diploma or GED

Tools

Syspro ERP

Job description

12325 River Road, North Branch MN 55056

Contact: Barb Hartman // 952-698-8108 // [e-mail]

PARTS AND SERVICE REPRESENTATIVE

From start to finish, Stepp is a full manufacturing facility for asphalt maintenance equipment. Located north of the metro and right on the Sunrise River, this commute could be a saving grace for those of you looking to get out of the daily city driving routine!

We are looking for a motivated and mechanically inclined individual with a knack for providing exceptional customer service to consult our customer’s needs, assist with troubleshooting, and identify parts needed for required maintenance and/or repairs on asphalt maintenance machinery. This person will also be responsible for shipping and tracking customer’s parts orders.

Full time position MONDAY – THURSDAY 7:00am-4:30pm, FRIDAY 6:00am-11:00am

ESSENTIAL FUNCTIONS:

• Answer any and all parts and service related phone calls using a prime customer service approach
• Efficiently assist our customers with troubleshooting their equipment and ordering parts over the phone and via email. (Frequent troubleshooting related to diesel burner system and component issues)
• Identify and propose appropriate solutions and/or services to resolve customer complaints and issues
• Learn and gain a good understanding of our ERP system, Syspro.
• Search for and accurately identify parts needed for required maintenance and/or repairs
• Enter sales orders, navigate sales order histories, identify order statuses, etc.
• Process job tickets
• Requisition out-of-stock items for Purchasing

• Package and process parts order shipments using UPS WorldShip.

• Using the Packing Slip supplied after Order Entry, take note of the part numbers, specified ship-to addresses, order quantities (ship partials and backorder as necessary), and any special instructions noted on the slip to ensure 100% accuracy when preparing and sending shipments.

• Learn and gain a good understanding of the mechanical assembly and the basic operations of our equipment so that you can effectively teach, train, and assist the customer.

• Must be able to read and interpret blueprint drawings, Bills of Material (BOMs), and documented manufacturing procedures.
• Perform work at or above pre-established performance objectives
• Keep the work area clean and organized
• Follow work direction and training provided by higher level personnel
• Ability to identify and communicate basic process improvements
• Ability to work well in a team environment
• Flexibility and willingness to adapt to frequently changing priorities/tasks
• Proven reliability -- attendance and punctuality!
• All other assignments from Leadership

ESSENTIAL REQUIREMENTS:

EXCEPTIONAL CUSTOMER SERVICE SKILLS

• Strong mechanical aptitude demonstrated by past work experience/ hobbies.

• Must be able to reason and partake in critical decision making

• Approximate 50/50 mixture of shop exposure and office setting
• Fine dexterity use of hands/fingers for periodic/sustained keyboard use
• Use of logic and understanding to draw conclusions from relevant or missing information

QUALIFICATIONS:

• High School diploma or GED
• 1-3 years customer service experience preferred
• Some hydraulics and/or other power transmission systems experience/knowledge preferred
• Some 12 volt electrical systems experience/knowledge preferred
• Effective communication skills required

The statements herein are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

• FLSA Status: Non-Exempt
• Stepp Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law

CORE VALUES

INTEGRITY – EXCELLENCE - CREATIVITY - TEAMWORK