Parts and Service Administrator

Condux Tesmec; Mankato (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Generous paid time off

Job summary

A leading parts supplier in Mankato, Minnesota, seeks a proactive Parts and Service Administrator to manage customer parts orders and ensure effective business operations. The ideal candidate will possess strong communication and time management skills, alongside a detail-oriented approach. This full-time role offers a competitive salary and a comprehensive benefits package including health insurance and paid time off. Join our collaborative work environment and explore opportunities for career growth.

Qualifications

• Prior experience in parts and service writing is essential.
• Strong verbal communication skills to interact with customers.
• Ability to read parts blueprints and schematic diagrams.
• Experience with CRM, ERP, Adobe Creator, MS 365, and CAD viewer programs preferred.

Responsibilities

• Manage customer parts orders efficiently.
• Monitor order backlogs and anticipate late deliveries.
• Assist the Technical Operations Manager with various tasks.
• Complete warranty claims using technician information.
• Maintain inventory levels and adjust pricing for parts.
• Assist purchasing in maintaining inventory levels and pricing for parts.
• Coordinate training sessions for customers.
• Enter new contacts, customer issues and quality issues in CRM and maintain customer contact logs.

Skills

Customer service

Time management

Communication skills

Detail-oriented

Multi-tasking

Independent work

Read blueprints/schematics

Education

High school diploma or equivalent

Prior parts and service writing experience

CRM/ERP/Adobe Creator/MS 365/CAD viewer familiarity

Tools

CRM software

ERP software

MS 365 products

Adobe Creator

CAD viewer programs

Job description

Condux Tesmec is seeking a proactive and organized Parts and Service Administrator to join our team. The ideal candidate will be a detail-oriented individual who can manage multiple tasks efficiently and have excellent customer service. This role requires strong communication skills and the ability to work collaboratively to ensure smooth business operations.

Company

The Company sells equipment for the installation of Overhead & Underground Transmission & Distribution Powerlines in US & Canada. We are a small local company, part of a worldwide group active in design, manufacturing and sales of products, technologies and integrated solutions for the construction, maintenance and efficiency of infrastructures related to the transport and distribution of energy, data and material.

The product portfolio consists of stringing equipment: machines such as puller & puller-tensioner, reel stands, reel winders, pulling rope, blocks and tools.

Benefits

• Opportunity to work with a global leader in the energy infrastructure industry.
• Supportive and collaborative work environment.
• Potential for career growth and development.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Manage customer parts orders.
• Monitor order back log to anticipate late deliveries and upscale deficiencies to the manager.
• Assist the Technical Operations Manager.
• Using information provided by the technicians, complete warranty claims to vendors and from customers.
• Accurately identify, record and order technician’s parts requests to complete sales orders.
• Assist purchasing manager in maintaining inventory levels based on usage and adjusting pricing for parts.
• Coordinate training sessions for customers.
• Enter new contacts, customer issues and quality issues ins CRM as well as maintain customer contact log.

Required Skills/Abilities

• Must be able to manage time, cost and effort to ensure efficiency.
• Must have excellent verbal and communications skills.
• Must have a strong ability to multi-task.
• Must be detail oriented.
• Must provide excellent customer service.
• Must be able to work independently on assigned tasks as well as to accept directions on given assignments.
• Must be able to read parts blueprints and schematic diagrams.

Education and Experience

• A high school diploma or equivalent is required.
• Prior parts and service writing experience required.
• Previous experience within a CRM, ERP, Adobe Creator, MS 365 products and CAD viewer programs preferred

Compensation and Benefits

• Competitive salary and benefits package. Included in the salary package is a possible performance based bonus package and commissions based on monthly sales revenue in the service department.
• Comprehensive employees benefits package including health and dental insurance, vision insurance, short and long-term disability, life insurance, and 401(k) retirement plan options.
• Generous paid time off (PTO) and holiday benefits beginning immediately upon hire.