Parts Advisor: Fast-Paced, Customer-Centric Parts Support

Sanco Thermo King; North Liberty (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

HSA with company match

401(k) with company contribution

Paid holidays

PTO

Job summary

Sanco Thermo King is hiring a Parts Specialist in North Liberty to assist customers with identifying and purchasing correct parts, manage inventory, and support daily parts operations.

The role emphasizes strong customer service, attention to detail, and data accuracy in a fast-paced dealership environment. Ideal candidates have 1–2 years in parts or customer service and a valid driver’s license.

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record.
• 1–2 years parts counter or customer service experience preferred.
• Forklift certification or experience is a plus.

Responsibilities

• Greet customers and assist with parts inquiries in person, over the phone, and electronically.
• Identify the correct replacement parts based on customer requests, equipment information, inspections, or descriptions of equipment issues.
• Process parts sales accurately using the dealership's sales and inventory management system.
• Accept payments, process credit account transactions, and issue receipts.
• Research and source parts using manufacturer catalogs, vendor websites, and online resources.
• Maintain appropriate inventory levels by monitoring stock and placing replenishment orders.
• Receive, inspect, stock, and organize incoming inventory.
• Process freight claims for damaged or incorrect shipments.
• Handle customer returns and warranty claims in accordance with company procedures.
• Assist with shipping and receiving operations as needed.
• Maintain a clean, organized, and safe parts department.
• Build positive relationships with customers by providing knowledgeable and timely service.

Skills

Customer service

Communication

Telephone skills

Organizational skills

Problem-solving

Attention to detail

Education

High school diploma or GED

1–2 years parts counter or customer service experience

Valid driver's license with clean driving record

Tools

Dealership software

Forklift certification

Job description

Sanco Thermo King is hiring a Parts Specialist in North Liberty to assist customers with identifying and purchasing correct parts, manage inventory, and support daily parts operations.

The role emphasizes strong customer service, attention to detail, and data accuracy in a fast-paced dealership environment. Ideal candidates have 1–2 years in parts or customer service and a valid driver’s license.